Repair/Rebuild Planner

Finning•Fort McKay, AB

1d•Onsite

About The Position

We are seeking an experienced and highly collaborative Rebuild / Repair Planner to join our Service Operations team in Fort McKay. This is a senior-level role responsible for managing complex repair and rebuild scopes, developing estimates and quotes, and overseeing end-to-end service delivery within the shop environment. You will serve as the primary point of contact for customers—owning the full customer experience while working closely with internal teams to ensure repairs are executed safely, efficiently, and in alignment with service excellence standards.

Requirements

5–8 years of experience in technical service, parts, repair, or warranty environments
Strong mechanical and technical knowledge (Caterpillar equipment/engines preferred)
Proven experience in estimating, quoting, and project coordination
Demonstrated ability to manage multiple stakeholders (internal and external)
Excellent communication, negotiation, and problem-solving skills
Strong financial and business acumen

Nice To Haves

Blue Seal Certification
Project Management training or PMP designation
Experience with Salesforce or similar systems

Responsibilities

Lead customer intake and case management, ensuring accurate scoping and high-quality estimates and quotes
Act as the primary liaison between customers and internal teams
Provide ongoing communication on repair status, timelines, and solutions
Manage scope changes, budgets, and schedules while maintaining strong customer satisfaction
Deliver post-repair follow-up to ensure a positive customer experience
Develop detailed repair scopes using machine history, warranty data, and technical documentation
Build accurate estimates, quotes, and work breakdown structures
Define timelines, resource requirements, and key milestones for repairs/rebuilds
Lead pre-, mid-, and post-job planning sessions with service teams
Monitor progress and proactively resolve issues to keep projects on track
Identify risks and provide recommendations aligned with customer needs and warranty considerations
Ensure compliance with service processes, policies, and quality standards
Track backlog and communicate updates clearly to stakeholders
Capture lessons learned and support continuous improvement initiatives
Collaborate across departments including Service, Product Support, and Sales