Collision Repair Planner

CSN Collision•Kitchener, ON

2h•Onsite

About The Position

CSN Collision is seeking a detail-oriented Repair Planner to lead and manage the repair planning process. This role is responsible for ensuring all repair files are complete, accurate, and profitable from initial disassembly through to final file closure. The Repair Planner reviews estimates for accuracy, prepares supplements post-disassembly, and ensures all billable items and OEM procedures are properly captured and communicated. Acting as a key link between estimating and production, this role ensures repairs are executed to standard and are fully documented for billing.

Requirements

At least 3 to 5 years of experience working as a Collision Estimator
At least 5 years’ experience with Mitchell Connect and Audatex at a high proficiency level.
Proficiency in Microsoft Office Suite and other relevant software applications.
Valid Class 5 Driver's License with clean abstract.
Knowledgeable and be up to date in various Insurance “DRP” practices/guidelines.
Be professionally dressed and be a great CSN ambassador
Strong planning and organizational skills, with an ability to meet multiple deadlines simultaneously.
Tactful, clear, and empathetic communicator with excellent verbal and written communication skills in English with the ability to communicate and interact effectively with co-workers.
Able to manage relationships in a collaborative manner, with a wide range of stakeholder groups and personality types, applying diplomacy to reach win-win resolutions.
Has a critical thinking approach to problem solve and is a forward thinker.
Considers problems from all new perspectives and can expand on the thinking or solutions proposed by others. Adapts to new ideas and initiatives relevant to own area of work.
Works well in a fast-paced environment, self-motivated, and works independently without close supervision.
Frames discussions positively, takes action to resolve conflict, while minimizing tension.

Nice To Haves

I-CAR training would be an asset.
OEM Specific Training an asset.

Responsibilities

Review repair estimates for completeness, accuracy, and profitability, ensuring all labour, parts, and operations are properly captured
Conduct thorough post-disassembly assessments and prepare detailed supplements to reflect the full scope of repairs
Verify that all billable items, including labour, materials, and OEM-required procedures, are accurately documented
Ensure all repairs are planned and performed in accordance with OEM guidelines, including scanning, calibrations, corrosion protection, and weld testing
Prepare and communicate clear repair plans and documentation to production teams to support quality and efficiency
Take ownership of the full repair file lifecycle, ensuring all documentation is complete and files are ready for billing and closure
Identify and resolve discrepancies early to prevent delays, rework, or insurer rejections
Communicate with insurers and adjusters to confirm repair scope, obtain approvals, and support proper reimbursement
Monitor file quality and identify opportunities for process improvements and increased accuracy
Utilize estimating software effectively, including reviewing assignments and understanding insurer requirements and terminology (e.g., loss of use, betterment, deductible, endorsements)
Identify upsell opportunities and communicate them to the estimating team
Capture high-quality photos of vehicle damage in accordance with shop and insurer requirements
Determine when disassembly is required to produce an accurate repair plan (ARP process)
Perform other duties as assigned by management
Utilize Mitchell Connect and Audatex software. Body Shop Connect, Collision link, Parts bridge, Progi Parts, Carpartpro, APU, Tesla epc, Repair Logic, Repair Stack