Repair Production Supervisor
About The Position
The Repair Production Supervisor leads a team of technicians and oversees the daily repair, testing, and quality validation of industrial electronic and automation equipment. The supervisor assigns and manages workloads, keeps repair operations efficient, and ensures products meet Radwell quality standards before final inspection and shipment. The role calls for technical troubleshooting experience and leadership ability in a fast-paced production environment focused on quality, productivity, and customer satisfaction. The supervisor oversees 3–10 technicians, supports their training and development, and provides performance feedback for monthly and annual evaluations. Performance is measured through monthly reviews, team productivity and throughput, warranty response and resolution times, and quality and customer satisfaction metrics. Schedule requirements are determined by operational needs and the schedule of the supervised team; supervisors are expected to provide adequate coverage, maintain attendance standards, and achieve departmental objectives.
Requirements
- Prior supervisory or team leadership experience.
- Ability to troubleshoot and solder electronic components.
- Experience using hand and power tools.
- Strong technical aptitude and understanding of repair processes.
- Must provide and maintain personal tools as specified by management.
- Strong computer proficiency.
- Ability to multitask in a fast-paced environment.
- Attention to detail.
- Strong problem-solving abilities.
- Effective communication and leadership skills.
- Understanding of repair, testing, and quality assurance procedures.
- Ability to coach, mentor, and develop team members.
Nice To Haves
- High school diploma or equivalent preferred.
- Technical school training or related technical experience preferred.
- Technical or industrial product knowledge preferred.
- Experience supervising technicians, production employees, or repair personnel preferred.
Responsibilities
- Organize, prioritize, and manage repair orders assigned to the team.
- Supervise and support a team of 3–10 technicians.
- Evaluate warranty returns within 48 hours of receipt.
- Communicate repair delays and production issues to appropriate departments for customer follow-up.
- Ensure processing notes and job status updates remain accurate in internal systems.
- Verify proper use of testing equipment, tools, and repair assets.
- Witness testing activities and perform quality control reviews to support customer satisfaction.
- Monitor workflow, productivity, and team performance against departmental objectives.
- Maintain clean, organized, and safe workspaces throughout the department.
- Use Management Reporting System (MRS) tools and reporting effectively.
- Provide technician performance feedback for monthly and annual evaluations.
- Support technician training, development, and continuous improvement initiatives.
- Identify opportunities to improve processes and production efficiency.
- Perform other duties, tasks, or work as assigned.
Benefits
- Medical, dental, and vision coverage starting on the first day of employment.
- 15 PTO days.
- Paid company holidays.
- Company-paid short-term and long-term disability.
- Company-paid life insurance.
- 401(k) with company matching.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
