Repair Order Quality Assurance Specialist

Amerit Fleet Solutions•Charlotte, NC

8d•$22 - $25•Onsite

About The Position

Amerit Fleet Solutions, a leading fleet maintenance company, is seeking a skilled Repair Order Quality Assurance Specialist in Charlotte, NC. This role involves the daily administration and auditing of repair orders, purchase orders, and invoices. The ideal candidate is reliable, hard-working, a quick learner with a can-do attitude, and possesses strong multi-tasking abilities.

Requirements

At least 3+ years experience in a similar type role; QA/admin support/customer service environment.
Excellent oral and written communication skills
Excellent customer service; customer driven approach and proven experience handling disputes and resolution
Intermediate or above Microsoft Office proficiency required
Strong organizational, planning and administrative skills required
Proficiency in navigating cross-platforms and leveraging diverse technological ecosystems
High attention to detail

Nice To Haves

Experience in reviewing, processing, or creating work/repair orders, desired
Prior experience with TMW, Reynolds & Reynolds (or similar transportation services software) desired, but not required.
Automotive or parts aptitude/experience a plus, not required

Responsibilities

Review all internal repair orders daily and cross reference purchase orders as needed
Process, update and communicate changes to repair orders as needed
Identify process and quality control improvement opportunities and coach field teams on changes
Provide input on internal system set up and training of field employees for new customers/accounts requirements
Support in creating Playbooks for new customers/accounts.
Act as a liaison between customers, billing, and field managers when invoice disputes arise
Run accurate reports relating to repair orders, billing/invoicing and discrepancies as needed
Perform other job-related duties as assigned by Director of Operations.

Benefits

Full benefits within 30 days
Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
401(k) match program
Paid vacation, holidays, and sick time
Boot and prescription safety glasses reimbursement
Career and learning development with an extensive training program through our Amerit University
Employee referral program, up to $1,000 bonus
ASE certification program with fee reimbursement and bonus
Employee recognition platform that includes opportunities to redeem points for merchandise
Employee Assistance Program (EAP)
24/7 nurse triage line
Employee discounts on cell phone service and entertainment tickets
Employee resource groups (ERGs) that foster inclusion
Wellness and fitness programs through our providers