Quality Assurance Specialist

Richmond Residential Serv•Richmond, VA

1d•Onsite

About The Position

Richmond Residential Services, Inc. (RRSI) is seeking a Quality Assurance Specialist to join their collaborative Quality Department. This role is crucial in helping RRSI maintain excellence in service delivery and regulatory compliance. The specialist will contribute to shaping the future of the organization through innovation, compliance excellence, and data-driven outcomes. The position is ideal for someone who is organized, detail-oriented, and passionate about making a difference in the lives of adults with intellectual and developmental disabilities.

Requirements

Bachelor’s degree in human services, Healthcare Administration, Education, or a related field preferred.
Experience in quality assurance, compliance, healthcare, training, or human services.
Experience with electronic health records and data systems.
Knowledge of DBHDS regulations, HCBS standards, Medicaid Waiver services, or a willingness to learn.
Strong organizational, analytical, and problem-solving skills.
Ability to work independently while also being part of a collaborative team.
A positive attitude and a commitment to person-centered services.

Responsibilities

Conducting quality assurance, medication, and documentation audits.
Supporting Data Driven Outcomes through Therap DDO and Business Intelligence reporting.
Monitoring compliance activities and regulatory requirements.
Assisting with Root Cause Analysis, incident reviews, and quality improvement initiatives.
Supporting staff training, New Employee Orientation, CPR, and Therapeutic Options programs.
Collaborating with leadership to improve systems, strengthen compliance, and promote best practices.
Participating in agency committees, employee engagement activities, and special projects.