Repair Intake Specialist

Reis-Nichols Jewelers•Indianapolis, IN

13d•Hybrid

About The Position

The Repair Intake Specialist is an integral part of our client service team. This position is responsible for serving as the primary contact between the client and the repair departments to ensure every detail regarding any repair request is documented and communicated accurately. This position involves a great deal of client contact and requires strong attention to detail and outstanding organizational skills. This position is also responsible for ongoing, seamless communication with the client regarding their repair status. This position will possess outstanding communication skills and provide sincere understanding and care to every client.

Requirements

Minimum 2-3 years of luxury retail experience required
Must have outstanding client service background and ability to work within a fast-paced sales environment.
Outstanding attention to detail and ability to work well within a team environment.
High School Diploma or equivalent is required.
Communicates effectively and professionally, both written and verbal, with internal/external clients, vendors and all company personnel.
Handles pressure well and can prioritize conflicting needs proactively while meeting deadlines effectively.
Combines technical expertise with a strong attention to detail, commitment to craftmanship and a service mindset.
Strong drive to exceed client expectations and deliver exceptional experiences, coupled with an appreciation for the sentimental value of jewelry.

Nice To Haves

prior jewelry/watch sales or repair experience is highly desired.
Some college coursework is preferred.

Responsibilities

Work directly with clients to process incoming jewelry, watches, and other repair items.
Maintain contact with clients throughout repair process and notify them when their repair is completed.
Advise clients on all incoming jewelry and watch repairs and document key data including condition, features, item descriptions, etc.
Work closely with outside vendors and manufacturers regarding jewelry that needs to be repaired by them.
Ensure all items received are processed in a timely and accurate manner.
Field incoming inquiries from clients via phone and email regarding repairs.
Other duties as assigned by Manager.