Repair Coordinator

CONMED Corporation

2d•Onsite

About The Position

The Repair Coordinator will have direct contact with both external and internal customers along with our Canadian Sales Teams. The successful candidate must be articulate, energetic, have a positive attitude and be very well organized. You should enjoy the challenge of a fast-paced environment where no two days are ever the same and relish the opportunity of working with a very engaged tenured team.

Requirements

University or college degree, or equivalent work experience.
2-3 years working in a customer service role.
Strong organizational skills with the ability to prioritize tasks effectively in a dynamic setting.
A strong sense of urgency, commitment, and excellent relationship-building skills.
Effective follow-up abilities and self-motivation to deliver results.
Must be well versed in Office applications (especially Excel).

Nice To Haves

Oracle system knowledge is a plus

Responsibilities

Creating service requests for incoming repairs.
Address and resolve customer inquiries or complaints regarding repairs received by email or phone.
Opening loaner requests and processing.
Processing approved repair/exchange quotes, invoicing parts and complete scope billings.
Communicate quotes to customers and share copies with the sales team.
Following up on outstanding quotes and loaners with sales reps and customers.
Processing approved repair, and exchange quotes.
Liaise with internal departments (e.g., customer service, evaluation, consignment, warehouse) to ensure smooth operations.
Receiving parts/repaired units from Largo.
Receiving incoming customer repairs and returning loaner equipment.
Perform Cycle count of the loaners inventory pool.
Shipping US Repairs and Complaint units and liaise with the US on outstanding Repairs.
Perform other duties as assigned.