Repair Coordinator

Lift Auto Body•Kelowna, BC

4d•CA$65,000 - CA$75,000•Onsite

About The Position

CSN Dayton is looking for a well rounded Repair Coordinator to join our repair team in the beautiful and sunny Kelowna, BC. If you are passionate about estimating and looking for an opportunity to contribute your expertise within a collaborative team environment, we encourage you to apply. Lift Auto Group offers a competitive compensation package based on your experience, comprehensive benefits, a collaborative and engaging team environment, opportunities for career growth, and the chance to be part of an exciting and expanding organization.

Requirements

3 years' experience in an estimating role within the collision and repair industry is required.
Strong mechanical knowledge to accurately assess vehicle damage and repair requirements.
A strong understanding of insurance companies’ processes and guidelines;
Proven track record of upselling services while maintaining a focus on customer satisfaction.
Excellent customer service skills with the ability to communicate effectively with clients.
Proficiency in cash handling procedures and sales techniques.
Ability to thrive in a fast-paced environment while managing competing tasks efficiently

Responsibilities

Utilize dealership and automotive repair knowledge to accurately assess vehicle damage and prepare detailed repair estimates.
Collaborate with autobody technicians to ensure accurate assessment of repair needs.
Provide exceptional customer service by explaining repair estimates, upselling additional services when necessary, and addressing customer inquiries.
Accurately completes estimates according to company standard operations procedures for estimates and parts.
Ensures customers leave with a clear understanding of their insurance and are aware of any required deductibles.
Handle cash transactions related to estimates and repairs with professionalism and accuracy.
Support sales efforts by effectively communicating repair estimates to customers and promoting additional services as needed.