Motion Automation Intelligence- Repair Coordinator

Genuine Parts Company•Rochester, NY

1d•$22 - $29

About The Position

The Motion Automation Intelligence- Repair Coordinator coordinates all internal and external customer repairs with vendors. This role reports metrics and raises issues related to products or processes to management. The Repair Coordinator works closely with the quality, repair, customer service, and/or production staff, as well as the customer’s supplier quality engineers.

Requirements

Typically requires a high school diploma or GED
Two (2) to five (5) years of related experience or an equivalent combination.
Proficiency with Microsoft Office.
Self-starter capable of juggling multiple priorities and involving stakeholders when necessary to ensure customer satisfaction is maintained.
Strong written and verbal communication skills.

Nice To Haves

Experience working in Microsoft Dynamics SL and Sharepoint a plus.

Responsibilities

Processes incoming customer Return Material Authorization (RMA), failure analysis and MRB (Material Review Board) requests.
Coordinates and requests external vendor RMAs.
Ensures OEM customer failure analysis response requirements are satisfied.
Reports any issues requiring Non-Conformance or Corrective/Preventative Actions (NC/CAPA) to be initiated, to the designated staff.
Maintains continuous communication with customers and internal stakeholders regarding repair status.
Maintains the Repair and MRB portal to ensure repairs stay on track for completion and statuses are current.
Determines warranty status and requests purchase orders from customers when required.
Creates or issues sales orders, purchase orders or shippers related to repairs.
Processes credit returns and rebills, as well as credit card transactions and collections for credit card orders related to repairs.
May conduct some purchasing activities related to repairs and production.
Reports metrics to management as required.
Performs other duties as assigned.
Manages large Original Equipment Manufacturer (OEM) customer quality portals and general customer quality concerns, ensuring excellent supplier quality ratings on vendor scorecards are maintained.