Repair Coordinator - Industrial Pumps & Rotating Equipment

Tencarva Machinery Company•Greensboro, NC

6d•Hybrid

About The Position

This role manages industrial equipment repair jobs from initial intake through quoting, parts procurement, repair execution, documentation, and final invoicing. You'll work closely with mechanics to translate teardown findings into repair scopes, bills of material, and customer quotes, while coordinating with Sales, vendors, and the shop to keep jobs organized and moving. The position is heavily computer-based and requires strong organization and follow-through, but it isn't a traditional desk job. You'll spend regular time in our OEM-authorized repair shop working with mechanics, reviewing equipment and repair requirements, and making sure the shop has the information, parts, and materials needed to complete the work. Tencarva was founded in 1978, with roots dating back to 1926, and is a distributor, engineering and design partner, and authorized repair center within the process equipment/flow control market. With 38 locations across 16 states, we provide end-to-end, whole-system solutions for over 18,000 active customers across the industrial and municipal water/wastewater segments. Our service offerings include system analysis and design, applications engineering, custom fabrication of equipment packages, automation and controls, equipment repair, and thermal hard coatings.

Requirements

Experience coordinating service/repair work, work orders, projects, or customer jobs within an industrial, mechanical, skilled-trade, automotive, heavy equipment, construction, or similar environment
Strong organization and follow-through with the ability to manage multiple active jobs at different stages
Comfortable working extensively within ERP, work-order, service-management, or similar business systems
Mechanical aptitude and enough technical understanding to communicate effectively with mechanics and understand repair requirements
Experience with quoting, purchasing, parts sourcing, order management, and/or vendor coordination
Ability to read and work from parts breakdowns, equipment manuals, bills of material, and basic mechanical drawings
Comfortable working directly with mechanics and spending time in an active repair/shop environment
Clear, practical communication with Sales, mechanics, vendors, and other internal teams

Nice To Haves

Experience with pumps, rotating equipment, industrial process equipment, or an OEM-authorized repair environment is helpful but not required
Experience in service/repair coordination, inside sales, and/or order management
Familiarity with purchasing, quoting, or parts sourcing
Experience in industrial, mechanical, or skilled trade environments preferred
Exposure to pumps, rotating equipment, industrial fluid process systems, etc. is a huge plus
Background working with technicians, mechanics, or shop environments is highly valuable