Repair and Maintenance Lead

GFiber•Denver, CO

5d•$129,600 - $142,600

About The Position

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong. GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet. This role is not eligible for immigration sponsorship. As an Operations Lead, you ensure that network operations are reliable and efficient by monitoring network performance, performing planned maintenance, proactively identifying and repairing network difficulties and responding to network connectivity challenges. GFiber's complex network generates a constant stream of challenges which require you to continually be innovative with an evolving set of technologies. You and your team will keep the network reliable and ensure that our users stay connected with our suite of applications, products and services. You perform critical tasks that maintain and improve network operations, and you take the technical lead in ensuring a reliable and efficiently operating network. At GFiber, our mission is to create abundant internet on networks that are always fast and always open. GFiber provides super fast internet to homes across the U.S. We want to bring Google Fiber to customers even faster, so we’re focused on making deployment more efficient and less intrusive.

Requirements

10 years of experience with fiber network management and/or deployments.
10 years of people and vendor management experience.
Experience in operational improvement and process/workflow development as well as managing complex cross-functional projects.
An established track record in budgeting, forecasting costs, project reporting, network capacity planning, quality assurance, network equipment turn-up, testing and acceptance.

Nice To Haves

Experience managing a customer connection program, including the full customer connect lifecycle, experience with contract and vendor management.
Experience supporting network escalations and providing detailed technical leadership for troubleshooting and fault resolution.
Experience with network drawings (GIS), interpreting fiber test results, installing and basic configuration of enterprise or carrier grade networking equipment: routers, switches, firewalls, encoders, optics and DWDM.
Experience in operational improvement and process/workflow development as well as managing complex cross-functional projects.

Responsibilities

Manage the planning and execution of complex and sometimes competing tasks that support our ongoing network operations. This includes operational activities from budget planning, schedule maintenance, stakeholder management, metric reporting and national level initiatives.
Develop and grow a talented Operations Team
Maintain GFiber infrastructure in the market(s) on an ongoing basis. Support new acceptance of active network equipment/electronics, execute Last Mile programs (customer connections) to support GFiber growth.
Implement a repair and maintenance program to fulfill internal service requirements, which at times will require being available during non-standard business hours and perform New Plant Testing and Acceptance to ensure products meet quality standards and provide the best experience possible.
Establish and manage positive vendor relationships through effective negotiations and communication.