Rep, CS Invest Ops

Northern Trust • Tempe, AZ

4d • Onsite

About The Position

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Requirements

• Good oral and written communication skills are required.
• Analytical and problem solving skills are required.
• Organizational skills are required to manage priorities and multitask functions in a fast-paced team environment

Nice To Haves

• Basic securities industry knowledge is preferred
• A College or University degree and/or some relevant work experience is preferred.
• Related Industry qualification/ or studying towards, is preferred

Responsibilities

• Take inbound calls from account owners and financial institutions (provide information, place trades, provide statements/confirms).
• Work tasks located in the various call center queues
• Make outbound calls for tasks sent from Ops
• Make outbound calls to provide answers to inbound emails
• Respond to inbound emails when appropriate
• Work with partners from other areas of the bank to provide information or resolve issues
• Make outbound calls or send emails related to RPO or Non-Contact to prevent escheatment
• Special projects assigned by management

Benefits

• retirement benefits (401k and pension)
• health and welfare benefits (medical, dental, vision, spending accounts and disability)
• paid time off
• parental and caregiver leave
• life & accident insurance
• other voluntary and well-being benefits
• discretionary bonus program that may include an equity component

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree