Rep Claims

CPS Energy • San Antonio, TX

89d • Hybrid

About The Position

The Claims Team works to achieve equitable resolutions of general liability and auto liability claims made against CPS Energy and of cost recovery claims made by CPS Energy against third parties that provide value to customers and CPS Energy. A Claims Representative’s primary role is to support the Claims Team’s goals by investigating, analyzing, and recording facts to resolve such claims.

Requirements

• Basic knowledge of gas and electric system terminology and the functions of the CPS Energy gas and electric system or similar equivalent experience.
• Well-developed written and verbal communication skills for interaction with all levels of personnel and customer/claimants.
• Effectively handle challenging customers and guide them through the claims process.
• Possess strong analytical and decision-making abilities.
• Basic math skills including cost analysis and determination of fair value.
• Proficient in Microsoft Office Package, including word processing, spreadsheets, database management, presentation software, electronic mail and scheduling.
• Proficient in SAP and MDS system or similar systems.
• Ability to maintain detailed statistical data and prepare reports.
• Ability to effectively negotiate settlements in an equitable manner.
• Initiative to work independently or as a member of a team, coordinating with leadership to achieve desired results.
• Exhibit effective interpersonal and customer service skills.
• Ability to exercise absolute confidentiality regarding claims investigations.

Nice To Haves

• Proficient in Spanish speaking and reading.
• Obtain a Texas Multi-line or Property & Casualty Adjusters License within 90 days from date of hire.

Responsibilities

• Supports the Claims Team’s goals by investigating, researching, analyzing, and recording facts to resolve general liability and auto liability claims made against CPS Energy and of cost recovery claims made by CPS Energy against third parties that provide value to customers and CPS Energy
• Creates reports and provides statistics for claims reporting for management, appraisals, risk management purposes
• Negotiates settlements with customers/claimants, attorneys, and insurance companies
• Prepares internal and external written communication to claimants, contractors, attorneys, medical providers, and insurance companies
• Monitors, tracks, and makes recommendations regarding scheduled tasks and time constraints.
• Effectively direct other CPS Energy departmental employees during the course of an investigation
• Utilizes claims software for claim file management, documentation, prioritization and reporting
• Sets priorities, organizes workload, and makes occasional exceptions to monitor Liability and Cost Recovery claims to ensure a timely response to attorneys, insurance companies, contractors, and customers/claimants
• Performs other tasks, projects, and process improvement initiatives as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED