Part-time Rentals Specialist

the McNay Art Museum • San Antonio, TX

2d • Onsite

About The Position

Reporting to the Supervisor, Visitor Experiences & Rentals, acts as a liaison between the client, vendors, and museum event staff (security and facilities) during museum rentals while providing outstanding customer service to the clients.

Requirements

• Outstanding customer service skills.
• Ability to multitask and demonstrate attention to detail.
• Professional appearance and demeanor are a must.
• Must have flexible working hours, as evening and weekend duty are required.
• Ability to work independently, as well as to work in a team-based environment.
• Willingness to follow direction and adhere to supervision.
• Must have excellent verbal and written communication skills.
• High School Diploma or equivalent.
• 18 months to 2 years of experience in event planning and execution required.

Responsibilities

• Act as a liaison between client, vendors, and museum support staff (security and facilities) during museum rentals and provide an outstanding customer service experience to the client.
• Be present for duration of museum rentals to fully facilitate event load-in / load-out policies and procedures and ensure that all vendors /clients are adhering to the terms outlined in their contract.
• Coordinate with McNay Building Attendant to ensure rental spaces are clean and sanitized prior to and following event load-in, as well as coordinate with the head of contracted catering service to guarantee all museum protocol for waste disposal are being followed throughout the entirety of the event.
• Meet semi-monthly and/or as needed with Supervisor, Visitor Experience & Rentals to discuss upcoming rental events. Includes detailed debrief following rental event execution.
• Maintain consistent and current knowledge of all rentals-related systems and procedures (i.e., operations, security, etc.) to ensure vendors, clients, and rental event guests are properly informed and follow guidelines accordingly.
• Represent the McNay by upkeeping professional practices and effective communication with all museum staff, rental clients, vendors, and guests.
• Demonstrate sound judgement in respectfully and promptly addressing negative feedback, escalating extreme instances to direct supervisor, department head, and/or security in a timely manner.
• Performs other duties as required.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED