Rental Supervisor

MOUNTAIN CAPITAL PARTNERS•Las Vegas, NV

9d•Onsite

About The Position

Responsible for providing high-end customer service and supporting overall store operations. The Rental Supervisor directly oversees all aspects of day-to-day operations and the routine work of Rental Associates. This role upholds business standards, exercises sound decision-making authority, and serves as a knowledgeable representative of our brand while driving a positive culture within the rental shop.

Requirements

High School Diploma or GED Equivalent.
1-2 years of experience in rentals, outdoor recreation, retail, or hospitality
Ability to work a flexible schedule including nights, holidays, and weekends
Ability to lift 30-50 lbs regularly (moving equipment)

Nice To Haves

Previous supervisory or team-lead experience strongly preferred
Experience working in a fast-paced, customer-facing environment

Responsibilities

Oversee daily operations of the Rental Shop to ensure smooth, efficient, and guest-focused service
Support the Manager in opening/closing procedures, staffing assignments, and workflow management
Ensure equipment inventory (skis, snowboards, boots, helmets, etc.) is organized, maintained, and rotated properly
Monitor rental flow to reduce wait times and improve guest experience
Supervise Rental Attendants, Leads, and support staff during assigned shifts
Provide hands-on coaching, real-time feedback, and support adherence to service standards
Protect company assets through effective loss prevention techniques and by managing inventory for rental products
Manage operational budgets and payroll while aligning staffing and spending with operational needs
Assist with training new employees on equipment handling, sizing, safety protocols, and guest service
Promote a positive, inclusive, safety-first work environment
Ensure all staff follow equipment safety guidelines, fitting procedures, and operational SOPs
Monitor workspace for hazards; take immediate corrective action when needed
Ensure compliance with rental waivers, age/weight guidelines, and equipment safety checks
Other duties as assigned