Rental Supervisor at Washington Sailing Marina

Guest Services, Inc.•Alexandria, VA

1d•Onsite

About The Position

The Marina Supervisor assists the General Manager and Assistant Manager in all aspects of unit operations and floor management, including equipment and property to facilitate the fulfillment of financial goals and company initiatives. In addition, the Marina Supervisor assists in cultivating a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level. The Rental Supervisor will be in charge of the non-motorized paddle rental dock and the sailing rentals at the marina. This will be a full-time, seasonal position with the main hours between May and September.

Requirements

High School Diploma or GED.
Boating or related marina experience.
Computer proficiency with the ability to utilize MS Word, Excel, and Outlook.
Demonstrated talent for interacting with a wide variety of people.
Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
Strong customer service abilities; actively looks for ways to assist customers and coworkers.

Nice To Haves

Prior experience with non-motorized paddle boats and sailing programs.

Responsibilities

Ensure complete guest satisfaction at all times.
Handle guests’ complaints and solve them according to customer service standards.
Monitor and supervise maintenance of dock and grounds areas to ensure quality standards.
Assist in recruiting, supervising, scheduling, disciplining, reviewing, and directing the unit’s staff at the direction of the General Manager.
Train hourly staff for peak performance and monitor staff’s development.
Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit’s equipment, food production and handling, cooking, housekeeping, sanitation, dress, cash control, and employee hygiene.
Notify General Manager of all unusual events, circumstances, or other safety or quality control issues.
Perform opening and closing procedures as directed.
Perform end of day closeout to include cash accountability, sales reports, and PeopleSoft entries.
Conduct and submit bi-weekly payroll.
Order, receive, price, and stock inventory.
Conduct and submit end of month inventories, extension, and summaries.
Order and stock office supplies.
Control and administer bike and boat rentals.
Fill out slip renewal contracts and sailing class registrations.
Assist with contract mailings.
Maintain awareness of safety issues, and report them immediately to your manager.