Rental Specialist, Yancey Power Systems

Yancey Bros. Co.•Pooler, GA

6d•Onsite

About The Position

As a Rental Specialist, you will serve as a customer service representative for Power Rental. This position will handle both walk in and over the phone customer requests for their power rental needs. You will assist customers with setting up rental accounts, negotiating rental rates, developing the rental contracts and scheduling transportation for the rented equipment.

Requirements

Knowledge and use of Microsoft computer products or other comparable systems required
Knowledge or ability to learn Rental software and Sales Link
Acceptable driving record required
Proven skills in written and verbal communications, planning, organizing and interpersonal relationship building
Ability to set and manage priorities
Must be a self-starter and able to work without supervision
Consistent attendance
Proven customer service skills, sales experience and professional telephone manner required
Must be able to communicate (speak, read, comprehend, write in English)
Must be able to stand for long periods of time along with walking, sitting, repetitive climbing stairs, reaching (including but not limited to above-shoulder reaching), repetitive bending, stooping, pushing, pulling, leaning and twisting
Able to work after hours and weekends as required to support customers during storms
Must be able to lift 75 pounds.

Nice To Haves

High school diploma or equivalent preferred.
Course work from accredited trade school, college or university
Thorough knowledge of the use and operation of generators, air compressors and air conditioners
Prior experience in the rental equipment industry

Responsibilities

Answers customer inquiries on a walk-in or call-in basis
Uses effective communication skills to promote and sell products and services
Successfully negotiates rental rates and pricing to achieve desired market share and profitability
Dispatches drivers
Handles customer complaints successfully in a professional manner
Adheres to all customer care standards
Actively cares and advocates safety at Yancey Bros Co
Works within Cat Dealer Network to locate and re-rent fleet to meet customer needs
Works within and promotes corporate vision, mission, and values of the organization
Coordinates maintenance and repairs as necessary for the rental fleet assets
Ensures that all customer damage is properly charged to the responsible customer
Participate in required safety program, and work in a safe manner.
Additional duties as assigned by manager.