Rental Specialist - Bobcat of York
About The Position
Crownstone Equipment is seeking an organized and customer-focused Rental Specialist to oversee the daily rental operations at our York branch location. This role is perfect for someone who enjoys managing equipment logistics, ensuring accurate documentation, and helping customers get the right equipment when they need it. The Rental Specialist will coordinate equipment rentals, returns, and maintenance priorities while supporting sales and service teams to keep operations running smoothly. If you are detail-oriented, proactive, and thrive in a fast-paced environment, we’d love to hear from you. Company Description Crownstone Equipment, an affiliate of McGrew Management Company, is a leading dealership proudly representing premium brands such as Bobcat®, Toro®, Echo®, and Stihl®. With multiple locations across Pennsylvania (Adams County, Reading, Lancaster, York) and Maryland (Frederick, Hagerstown), Crownstone is committed to delivering exceptional equipment, service, and customer support. Our team takes pride in professionalism, collaboration, and care — serving customers like family and building lasting partnerships in the construction and landscaping industries.
Requirements
- High school diploma or equivalent.
- At least 1 year of related service support or rental coordination experience.
- Strong organizational, communication, and customer service skills.
Nice To Haves
- Experience in heavy equipment or construction equipment rental operations.
- Familiarity with rental management software or dealership systems.
- Ability to support cross-functional operations including sales, service, and parts departments.
Responsibilities
- Process rental agreements, check-ins, checkouts, swaps, rental returns, and damages accurately and efficiently.
- Bill all rentals completely and correctly.
- Collaborate with shop and yard personnel to prioritize rental equipment needs and required maintenance.
- Manage physical inventory and ensure rental equipment is properly accounted for.
- Refer new accounts or potential opportunities to sales representatives.
- Make realistic commitments to customers and communicate proactively if deviations occur.
- Prepare rental contracts, ensuring all documentation and insurance coverage is complete prior to equipment rental.
- Work with rental & sales representatives and branch management to fill rental orders and support equipment sales.
- Stay knowledgeable about all equipment available for rent and any changes or updates.
- Ability to cross-train to support Branch Parts Counter and Service duties as needed.
- Open the branch daily for business (M–F, 7:00 a.m.–5:00 p.m.) and perform all other duties as assigned.
Benefits
- Comprehensive medical benefits for full-time employees
- Dental, vision, life, and disability insurance for full-time employees
- 401(k) retirement plan with company match
- Paid holidays for full-time employees
- Paid time off for full-time and part-time employees
- Employee Assistance Program (EAP)
- Exclusive employee discounts & access to year-round employee merchandise store
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
