Rental Shop Supervisor 2026.27
About The Position
The Rental Shop is a fast-paced, dynamic work environment with the expectation to provide a well-organized and efficient equipment rental process for guests. The Rental Shop Supervisor is a leadership role, requiring staff supervision, problem-solving, and excellent guest service skills to ensure that the expectations of both the Rental Shop and Snowsports Children’s Rental Center are met. Duties include supervising and coaching staff in maintaining all rental equipment, documenting repairs, equipment maintenance, function testing and adjusting ski/snowboard bindings, and maintaining proper documentation of those results, proper boot fitting, and inventory control. This position requires constant guest interaction, a positive attitude, and the ability to professionally lead staff.
Requirements
- Prior supervisory experience and possess leadership skills
- Excellent organizational skills, possess ability to work in a fast paced, task-oriented environment and maximize use of time
- Possess, or have ability to attain, ski binding manufacturer certifications
- Proficiency using Microsoft Office, particularly Excel
- Be technically and mechanically minded, with strong communication skills, both verbal and written
- Ability to read and to write legibly and to use good composition skills to complete records and report forms
- Basic mathematical skills
- Possess advanced skiing and riding skills
- Be able to lift heavy and awkward items (up to 50 lbs.)
- Be able to walk on uneven ground
- Must be eighteen years of age or older
- Provide a positive and helpful attitude towards all our customers and all Dodge Ridge employees
- Support the Company’s policies and procedures
- Support the harmony and goodwill of the Company
- Be an effective team leader and motivator for the department
Nice To Haves
- Prior ski/snowboard technician experience preferred
Responsibilities
- Supervising and coaching staff in maintaining all rental equipment
- Documenting repairs
- Equipment maintenance
- Function testing and adjusting ski/snowboard bindings and maintaining the proper documentation of those results
- Proper boot fitting
- Inventory control
- Maintaining an engaged, active and focused staff leadership presence by demonstrating a positive example of Company rules and policies
- Assisting in training Rental Associates and Technicians on rules, products, guest service techniques, function and benefits of all products carried in the Rental Shop
- Assisting Manager in assigning certain duties to the employee, explaining how those duties are to be done and ensuring proper completion
- Ensuring all staff completes Rental Forms, equipment safety checks, equipment accident checks and routine weekly maintenance completely
- Adjusting Alpine and Snowboard bindings to manufacturer’s requirements/specifications
- Instructing Guests/employees on the proper use of and sizing Guests specifically in all Rental Equipment
- Inspecting rental helmet inventory regularly to identify potential helmet defects or problems
- Assisting with the protection of company assets by enforcing cash handling and loss prevention policies and procedures
- Maintaining, organizing, cleaning and inspecting equipment inventory
- Keeping facilities clean and safe of hazards
- Removing snow from buildings, snow shoveling and deicing walkways
- Leading/supervising technicians in the function testing of equipment and equipment repair
- Providing weekly staff safety meetings, promoting a safe work environment and methods
- Assisting with other departments and duties as requested
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
