Rental Service Rep

Wyoming Machinery Company•Cheyenne, WY

13d•Hybrid

About The Position

The Rental Service Representative (RSR) will facilitate all aspects of the rental or sales transaction, including rental planning from delivery to pick up. This individual will also help identify potential equipment users in the Wyoming Rents service territory. The RSR will build and maintain relationships with customers at the assigned store, communicate customer information, sales-calls, leads, opportunities, and rental transactions to the Rental Store Manager. They will contact prospective customers to determine needs and present product information or services, quote and close sales/rental transactions, and complete all required documentation. The RSR will travel to customer locations to check on the condition of rental equipment, collect machine hours, and assess any customer needs that Wyoming Rents can address. The RSR will be responsible for collecting relevant data so a Right to Lien document can be filed on new projects. Additionally, the RSR will represent the Company at community events such as trade shows, fairs, open houses, etc., as needed. The RSR is the face of the company to the customer, expected to effectively represent the company in appearance, attitude, and work habits, and establish relationships of trust with current and potential customers. They will keep the store manager apprised of potential rental opportunities in the territory, work with the collections department in assisting customers in keeping accounts current, and develop a database of customer, company, and project information, ensuring prompt completion of required paperwork.

Requirements

Knowledge of machine operation, application, selection, acquisition, maintenance, repair, and disposal.
Basic knowledge of mechanical, electrical, and hydraulic systems.
Ability to work effectively with others, both inside and outside the company.
Ability to communicate effectively in writing and verbally.
Business math proficiency.
Basic public speaking skills.
Basic computer (PC) skills.
Utilize basic selling skills (communication style, questioning, listening, call planning, territory management, etc.) to effectively win available business.
Able to organize one's time, resources, and territory.
Self-motivated.
Able to operate equipment.
Valid driver’s license.
Driving record must meet company insurance standards; driving record is reviewed annually.

Nice To Haves

Bachelor degree or equivalent experience in Marketing, Communications, or Business-related field.
Three years sales experience preferred.
Experience with equipment industry preferred.

Responsibilities

Facilitate all aspects of the rental or sales transaction, including rental planning from delivery to pick up.
Identify potential equipment users in the Wyoming Rents service territory.
Build and maintain relationships with customers at the assigned store.
Communicate customer information, sales-calls, leads, opportunities, and rental transactions to the Rental Store Manager.
Contact prospective customers to determine needs and present product information or services.
Quote and close sales/rental transactions and complete all required documentation.
Travel to customer locations to check on the condition of rental equipment, collect machine hours, and assess customer needs.
Collect relevant data for filing Right to Lien documents on new projects.
Represent the Company at community events such as trade shows, fairs, and open houses.
Effectively represent the company in appearance, attitude, and work habits.
Establish relationships of trust with current and potential customers.
Keep store manager apprised of potential rental opportunities in the territory.
Work with the collections department in assisting customers in keeping accounts current.
Develop a database of customer, company, and project information.
Ensure prompt completion of required paperwork.