Rental/Service Coordinator

Hytorc•Ontario, CA

12d•Hybrid

About The Position

The Western Coast Rental/Demo Coordinator handles all aspects of supporting our customers on the West Coast concerning Rentals/Demos/Loaners. This role is essential for maintaining the flow of equipment and ensuring customer satisfaction through efficient management of rental and demo processes.

Requirements

College Degree Preferred
Customer Service Experience
Experience handling / supporting a team of Sales Representatives.
Computer proficiency and excellent communication skills.
Prior experience with SAP or similar ERP systems preferred.
Experience handling heavy volume of phone calls / emails.
Must have clean and valid driver’s license.
Basic knowledge of Microsoft Office.
Excel skills are a plus.

Responsibilities

Maintain and monitor rental/demo/loaner process for accuracy and tracking for outbound and inbound product.
Field incoming calls or emails from customers or sales team for needed rental/demo/loaner requests.
Input rental/demo/loaner contracts into SAP and monitor the process until return.
Assist in picking, packing and auditing (for accuracy) of rental/demo/loaner equipment prior to shipping.
Work with carriers and their systems (UPS & FedEx) for label printing, returns, shipments and tracking to Territory/Area Managers.
Greet customers, area managers and territory managers for in-house equipment pick-up, and assist with equipment inquiries.
Weekly follow up with Mobile Technicians/Area Managers/Territory Managers on loaner equipment returns and corresponding tracking.
Ensure returned equipment shipments are unloaded safely and placed in designated areas to be checked in.
Ensure all returned equipment is researched to verify ownership.
Ensure current return processes are followed for all returned rental/demo/loaner equipment.
Maintain and monitor Warehouse inventory levels.
Verify equipment on the “ready shelf” is calibrated and within the “calibrated and ready for rental” guidelines.
Partner with Branch Manager, Corporate Rental department and/or Sales team, on any returned stock that is not part of the West Coast Inventory to ensure it is returned or transferred as necessary to maintain accurate records.
Responsible for transferring inventory to and from our various locations, including vans, offices, and warehouses and tracking it as it comes in and goes out.
Support rental/demo/repair work order process as needed for the in-house repair department to ensure rental demo equipment is repaired and calibrated and returned to stock.
Ensure all safety guidelines are followed to maintain a safe working environment.
Flexible and adaptable to changes within the organization.
Maintain cleanliness and organization standards for warehouse and office.
Work with Branch Manager to maintain and institute corporate practices and procedures.
Perform routine checks on rental equipment to ensure it is safe and in good working order.
Other duties as assigned.