Rental Service Administrator
About The Position
The Rental Service Administrator is responsible for coordinating the daily administrative activities of the Rental Service operation, ensuring work orders, scheduling, and customer communication run smoothly. This role involves maintaining a high level of customer satisfaction, opening, scheduling, and closing work orders for rental service and repairs, and tracking technicians' time against work orders. The administrator will also serve as a point of contact for technicians on scheduling and work order questions, coordinate scheduling and dispatch information for field technicians, and track and maintain warranty documentation on rental engines, machines, and other equipment. A positive and professional demeanor, flexibility, and effective communication skills are essential for interactions both internally and externally. The role supports service department operations by ensuring accurate, timely administrative processing, and assists in the overall coordination and tracking of rental service activity. Effective communication with customers and internal teams regarding job status and updates is crucial. The administrator will also prepare quotes and ensure work orders are closed out in a timely manner, and help ensure compliance with all safety and environmental requirements through accurate documentation.
Requirements
- 1-3 years of administrative, clerical, or service coordination experience preferred
- Ability to read, analyze, and interpret documents, procedures, and schematics
- Ability to write routine reports and correspondence
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Basic math abilities including addition, subtraction, multiplication, and division
- Ability to calculate figures and amounts such as percentages and discounts
- Ability to review summary figures and identify trends relevant to areas of responsibility
- Familiarity with budgeting or cost tracking helpful but not required
- Availability to work regular business hours; occasional weekend, holiday, or evening work may be required to meet job deadlines
- Tolerance for performing detailed tasks with numerous interruptions
- Regularly required to sit, talk or hear
- Occasionally required to stand and walk
- Able to exert 10 lbs of force frequently and 50 lbs of force on occasion
- Requires kneeling, standing, squatting, and grasping frequently
Responsibilities
- Maintain a high level of customer satisfaction
- Open, schedule, and close work orders for rental service and repairs
- Track and record technicians' time against work orders
- Serve as a point of contact for technicians on scheduling and work order questions
- Coordinate scheduling and dispatch information for field technicians
- Track and maintain warranty documentation on rental engines, machines, and other equipment
- Demonstrate a positive and professional demeanor, flexibility, and effective communication skills in interactions both internally and externally
- Support service department operations by ensuring accurate, timely administrative processing
- Assist in the overall coordination and tracking of rental service activity
- Communicate effectively with customers and internal teams regarding job status and updates
- Prepare quotes and ensure work orders are closed out in a timely manner
- Help ensure compliance with all safety and environmental requirements through accurate documentation
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
