Rental Sales/Service - BTU Building Materials
About The Position
The Rental Sales & Service Specialist will greet and assist customers, providing expert guidance on hardware products, power tools, and machinery. This role involves processing rental orders, including agreements, payments, and deposits, and verifying customer information. The specialist will also coordinate equipment pick-up and return logistics, promote related products and special offers, and highlight the Do It Best rewards program. Responsibilities include answering phone calls professionally, maintaining a thorough knowledge of rental inventory, assisting customers with troubleshooting, and resolving customer issues with management support. The role also requires keeping the work area clean, organized, and safe, and performing other tasks as assigned.
Requirements
- Proficiency in using computers and operating point-of-sale (POS) systems.
- Product knowledge and technical aptitude to assist customers with rented items.
- Valid Driver's License.
- Results-oriented with the ability to serve stores with humility and be a steward of Nation’s Best’s values.
- Demonstrated ability to manage multiple tasks in a fast-paced environment while remaining adaptable and flexible.
- Strong interpersonal skills with the willingness to consistently provide superior customer service skills.
- Physical ability to lift and carry items weighing up to 75 pounds (with or without assistance), as well as perform tasks like bending, twisting, squatting, and reaching throughout the work shift.
- Availability to work a flexible schedule, including weekends, to accommodate the needs of the business.
Nice To Haves
- Proven experience in hardware/lumber sales, retail, or a related field is preferred.
- Strong knowledge of hardware products, applications and troubleshooting techniques desired.
Responsibilities
- Greet and assist customers, providing expert guidance on hardware products, power tools, and machinery.
- Process rental orders, including agreements, payments, and deposits, and verify customer info.
- Coordinate equipment pick-up and return logistics to ensure smooth transactions.
- Promote related products, upsell special offers, and highlight the Do It Best rewards program to foster customer loyalty.
- Answer phone calls professionally and address customer inquiries.
- Follow company standards and procedures to ensure efficient operations and meet customer expectations.
- Maintain a thorough knowledge of rental inventory, including features and benefits, and provide product demonstrations.
- Assist customers with troubleshooting and resolving issues related to rented equipment.
- Continuously seek product and project knowledge to better assist customers and identify unique selling opportunities.
- Resolve customer issues with the support and guidance of management.
- Keep the work area clean, organized, and safe for both customers and staff.
- Perform other tasks as assigned by management.
Benefits
- Do It Best rewards program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
