Airport Rental Sales & Customer Service Representative
About The Position
Looking for a job where you can combine customer service, sales, and a fast-moving work environment? Our Provo Airport operations are looking for a motivated team member to help customers with their vehicle rental needs. Current opening does include working 4PM-12AM. As a Rental Sales & Customer Service Representative, you'll work directly with customers from the beginning of their rental through the return process. You'll assist with reservations, vehicle selection, rental agreements, payments, upgrades, optional products, and customer questions while helping keep the rental operation organized and running smoothly. This position is a good fit for someone who enjoys meeting new people, solving problems, working toward goals, and staying active throughout the day.
Requirements
- High school diploma or equivalent
- Must be at least 18 years old
- Authorized to work in the United States
- Valid driver's license and acceptable driving history
- No more than two accidents or driving incidents within the past three years
- Applicants under age 21 must maintain a clean driving record
- Must successfully complete applicable background and drug screening requirements
Nice To Haves
- Car or truck rental experience
- Airport customer service experience
- Retail sales experience
- Hospitality experience
- Hotel or front desk operations experience
- Guest services experience
- Automotive customer service experience
- Inside or outside sales experience
- Customer service representative roles experience
- Travel or tourism experience
- Strong customer service skills
- Reliability
- Communication skills
- Willingness to learn
Responsibilities
- Welcome customers and determine their transportation needs
- Assist with reservations, rental pickups, returns, extensions, and vehicle changes
- Present available vehicles and help customers select an appropriate rental
- Review pricing, rental terms, optional protection products, upgrades, and other available services
- Process rental contracts, payments, customer information, and other required documentation
- Look for appropriate sales and upgrade opportunities while providing helpful recommendations
- Respond to customer questions and work through concerns or service issues
- Check vehicles during pickup and return and record damage or condition concerns
- Coordinate with fleet and operations personnel to maintain a supply of clean, fueled, inspected vehicles
- Become familiar with different vehicle types, features, and rental options
- Follow established procedures for customer records, payments, contracts, and vehicle handling
- Work closely with coworkers to maintain an efficient branch and airport rental operation
Benefits
- Competitive hourly pay
- Performance-based incentives
- Medical, dental, and vision coverage
- Paid time off and holidays
- 401(k) with company matching
- Paid onboarding and job training
- Opportunities to advance within the company
- Hands-on experience in sales, customer service, transportation, and business operations
- A team-oriented workplace with opportunities to develop new skills
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
