Rental/Retail Manager – Winter 26.27 Seasonal – Full Time

Alterra•Steamboat Springs, CO

8d•$58,485 - $67,000•Onsite

About The Position

This Rental Manager position will oversee the specific retail/rental locations as assigned. Must have two (2) years of experience in a ski shop or related shop and guest service experience with one (1) year of supervisory and rental/retail experience with RTP, required. An attached pdf or word document of your resume is required. Cover letter recommended.

Requirements

2-year experience in a ski shop or related retail or rental shop required.
2-year guest service experience required
1-year supervisory experience required
1-year retail or rental sales experience with RTP sales systems required
Cash handling experience required
Must feel comfortable using information systems including sales programs and Microsoft Office
Exceptional people and language skills
Prompt, accurate and professional judgment in a fast-paced environment
Mathematical skills - add, subtract, multiply and divide in all units of measure
Must maintain a professional, clean and well-respected rental-retail operation
Must understand, delivery and implement company Service Excellence Standards.
Must pass all necessary binding certification tests
Must have valid driver’s license and meet SSRC insurability standards
Problem solve in a highly effective manner and maintain positive relationships with guests and staff, including management, subordinates and co-workers

Nice To Haves

Experience reading and managing to revenue and labor budgets recommended

Responsibilities

Responsible for supervision of rental and retail staff
Must have strong leadership skills to manage a dynamic team
Readily available "on the floor" to answer questions, motivate, and provide support necessary for staff.
Must have excellent rapport and relationship building experience while able to effectively discipline staff when needed
Identify, organize and complete equipment or facility maintenance projects
Staff management and administration including hiring, training, scheduling, team building, coaching, evaluations and disciplinary action
Work under stressful situations while maintaining good customer relations
Communicate directly with clients and vendors regarding any issues and concerns that arise
Maintaining proper inventory levels for expected guest volume in conjunction with all other shops
Administer budget and financial decisions concerning labor and expenses to meet operating budgets
Other duties as assigned

Benefits

Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees
Discounted skiing and riding for friends and family of eligible employees
Vacation and Sick Time policies for eligible employees to rest, relax and recharge
Generous discounts on outdoor gear, apparel, rental cars, etc.
Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees.
Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.
401(k) plan with generous company match
Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
Paid parental leave of up to 6 weeks for eligible employees
Free regional bus pass