Property Operations & Leasing Assistant

KSI • Cedar Rapids, IA

6d • $20 - $24 • Onsite

About The Position

Hidden Creek Apartments and Stone Ridge Apartments and Townhomes are seeking a friendly, organized, and detail-oriented Rental & Property Operations Assistant to support their leasing office and property operations. This role offers a unique opportunity for someone who enjoys working with people while also helping keep apartment communities running smoothly. The assistant will support leasing, resident communication, apartment turnovers, and day-to-day property operations. Responsibilities may include welcoming prospective residents, giving apartment tours, coordinating turnovers, assisting with cleaning and painting, or supporting light maintenance projects. The position requires someone who enjoys variety, takes pride in their work, and is willing to assist wherever needed. The role primarily operates from Hidden Creek Apartments, with regular support at Stone Ridge Apartments & Townhomes and other nearby properties as required.

Requirements

• High school diploma or equivalent.
• Excellent customer service and communication skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Comfortable using Microsoft Office and learning new software applications.
• Positive attitude with a willingness to help wherever needed.
• Reliable transportation to travel between company properties as needed.
• Ability to perform light physical work, including cleaning, painting, lifting, bending, and preparing apartments for new residents.

Nice To Haves

• Previous experience in property management, leasing, hospitality, customer service, or an administrative role.
• Experience with apartment turnovers, painting, or light maintenance.
• AppFolio experience is a plus.
• Ability to communicate in Spanish is highly desirable but not required.

Responsibilities

• Welcome prospective residents and provide professional apartment tours.
• Respond promptly to leasing inquiries by phone, email, text, and in person.
• Process rental applications, verify references, and assist with lease approvals.
• Prepare lease agreements, renewals, and move-in documentation.
• Coordinate move-ins and move-outs with residents and the maintenance team.
• Maintain accurate resident files and leasing records.
• Follow up with prospective residents to maximize occupancy.
• Deliver exceptional customer service to current and prospective residents.
• Process self-storage rentals for Hidden Creek Storage.
• Partner with the Property Manager and Maintenance Manager to ensure apartments are move-in ready.
• Coordinate apartment turnovers and unit readiness.
• Assist with apartment turnover cleaning and painting.
• Help with light general maintenance projects as needed.
• Enter, monitor, and follow up on maintenance work orders.
• Schedule vendors, contractors, and service appointments.
• Assist with apartment inspections and preventative maintenance coordination.
• Maintain key control and unit readiness checklists.
• Help maintain the overall appearance and presentation of the properties.
• Maintain organized digital and paper records.
• Assist with rent collection and resident correspondence as needed.
• Prepare reports and update occupancy information.
• Ensure online property listings remain accurate and current.
• Assist with marketing initiatives, community events, and special projects.
• Provide general office support as needed.

Benefits

• Health Insurance
• Paid Time Off
• Paid Holidays
• Opportunity to learn multiple aspects of property management
• Variety in your daily responsibilities
• Supportive team environment where everyone works together
• 10% monthly rent discount for employees who live at one of our apartment communities, subject to apartment availability and company policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED