Rental Manager

Carter Machinery Careers•Fredericksburg, VA

1d•Onsite

About The Position

Join a Company That’s Built to Elevate You. At Carter Machinery, we don’t just offer jobs - we offer long-term careers defined by purpose, innovation, and impact. We’ve built an award-winning workplace where high achievers thrive, careers grow, and your work truly matters. Our legacy is strong, our vision is bold, and our future is built on investing in the growth and well-being of our people. Whether you're turning a wrench, managing operations, or supporting customers, you play a vital role in powering industries that moves the world forward.

Requirements

Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent sales skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Strong supervisory and leadership skills
Must be able to prioritize tasks and to delegate them when appropriate
Must be able to function well in a high-volume and fast-paced environment
Must have an excellent driving record
Must be able travel frequently – overnight and out of town
Proficient with Microsoft Office Suite or related software
Promote a positive customer experience
Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way
Minimum three years’ management experience in a service related industry
Minimum two years' supervisory experience

Nice To Haves

Experience in the Rental Equipment Industry, preferred
Bachelor’s degree in a related field, preferred

Responsibilities

Manage all aspects of the Rental and Service business for assigned rental store/stores across entire facility including equipment, service trucks, yard, shop, customer and office areas
Manage day to day interaction with the sales and service team
Confer with customers and representatives of associated industries to evaluate and promote improved rental services in area
Establish a culture of professionalism, open interactive team communication with a focus on a high sense of urgency for customers
Assist Area Rental Operations Manager in creating annual business plan and budget to promote machine rentals
Assist in setting the pace for the sales force, and assisting the sales manager in setting mutually agreed yearly goals and working toward achieving them
Develop and maintain a culture of safety and teamwork
Manage profit and loss responsibilities for the rental store/ especially branch controlled expenses like Rental Repair and Maintenance, Damage Recovery, Cash Write Off and Hauling Recovery
Develop and manage employees' growth through coaching, mentoring and training.
Establish and enforce training requirements for all branch personnel in conjunction with rental requirements
Will work in conjunction with Area Operations Manager on Individual Development Plans to continue to advance skills/knowledge
Manage rental store equipment workflow and financial performance
Work with Rental Asset Manager and Asset Coordinators on any rental fleet damage or maintenance issues, as well as, assist in the completion of Annual Aerial Inspections & DOT Inspections, as required
Responsible for Net Loyalty Score and follow up, as needed
Maintaining a retail appearance in customer areas; neat in appearance at all times
Participation in the Continuous Improvement Process
Performs other related duties, as assigned