Toyota Rental Manager

Mossy Toyota San Diego•San Diego, CA

7d•$70,304 - $85,000•Onsite

About The Position

Mossy Toyota in beautiful Pacific Beach is currently looking for a Rental Manager to join our motivated team. The Rental Manager will manage, organize, direct and develop the Dealership Rental Department in order to maximize profitability while increasing customer satisfaction. At Mossy Auto Group our employees are our most valuable asset. Our mission statement is to create an environment of high integrity & mutual respect that nurtures openness, creativity, & innovation. Every employee at Mossy is absolutely critical to its success. As a family owned & operated business we consider each employee and extension of the Mossy family. We promise to deliver the same award winning service and value that our community has come to expect from our dealership through the years. Employees in this position will be paid a base salary, plus bonuses. Bonus amounts vary based on performance, but the expected average annual earnings in this position are $70,304 to $85,000.

Requirements

Demonstrated leadership skills.
Professional appearance and work ethic.
Understanding of Safety Rules & Practices as well as posted work rules & procedures.
Superior customer service skills.
Strong people skills that contribute to effective communication
Excellent written and verbal communication skills.
Ability to exercise good judgment.
Proven track record of achieving or over-achieving goals
Have a valid driver’s license with a clean driving record.
Have a positive upbeat attitude.
Be willing to go above and beyond for customer experience/satisfaction.
Able to handle multitasking (being able to handle two or three customers at the same time while verifying information).
Have great phone etiquette
Ability to thrive in a team environment
Demonstrated Leadership skills

Responsibilities

Providing excellent customer service to internal and external customers at all times.
Promoting an understanding of, and strong commitment to client satisfaction and to the Mossy Team.
Oversee and manage a team of Rental Assistants ensuring the utmost quality of service and client satisfaction.
Set goals for improvement and monitor progress through profits and customer loyalty & retention.
Identify areas of improvement and focus on exceeding objectives.
Show rental vehicle to customers, and conduct walk around prior to finalizing the transaction.
Creating and maintaining a good working environment.
Properly staffing and training personnel.
Properly manage the assets of the department.
Attend Manager Meetings.
Ensure all safe work practices and policies are adhered to.
Maintains a professional appearance.