Rental Manager

Ryder Supply Chain Solutions•Des Moines, IA

4d•$85,000 - $85,000•Onsite

About The Position

The Manager Rental is responsible for leading the business unit to overall profitability and growth of the rental product line through successful implementation of: marketing, sales execution, financial responsibilities, leadership, operations, fleet management, customer retention, development and communication.

Requirements

College degree/Technical Certification required related field of study
Three (3) years or more rental or sales required

Nice To Haves

Bachelor's degree preferred related field of study
Ability to build and develop a team
Deals comfortably with senior management
High energy, self motivated, self directed person with the ability to focus on multiple projects and activities simultaneously and able to thrive in a fast paced team environment
Strong verbal and written communication skills

Responsibilities

Ensure operational efficiencies across all locations
Oversee day to day coordination of resources both asset and personnel to meet customer needs
Ensure & maintain a safe work environment
Directly responsible for ensuring effective communication between the rental operations and the maintenance operations on a local level throughout the entire BU
Customer Drive profitable revenue growth by maintaining and growing customer relationships
Responsible for overall satisfaction for all internal and external customers
Oversee all customer concerns, issues, disputes in order to maintain and grow the relationship
Communication Ability to speak to and articulate the performance of the business unit to all aspects of mgmt
Builds constructive and effective relationships with both internal and external customers
Communicates effectively across all functions
Maintains composure when addressing stressful situations
Clearly articulates Ryder's product and service offerings
Marketing Drive rental utilization through successful market penetration using sound marketing activities
Oversee all RAM and Rental Counter marketing activities
Activities include successful implementation of business units marketing plans consisting of consumer, local , regional & national programs as well as the coordination of all the marketing activities of RAMS as well as all rental personnel
Oversee and direct all marketing promotions such as direct mail, inbound and outbound telemarketing, outside sales efforts, weekly blitz activities and maintains constant communication with the Field Marketing Coordinator
Ensure inbound and outbound telemarketing standards are being met at the companys required levels
Drive all RAM and Rental Counter marketing activities
Drive and execute sales events such as blitzes and customer appreciation activities etc.
Market share & Penetration React to market changes with a sense of urgency in order to maintain and grow market
Ensure appropriate staffing levels at all full service locations
Anticipate market & customer needs by either moving equipment in or out of locations to meet demands as well as recognize and react quickly to market opportunities
Accurately forecast market potential and current demand to optimize and react appropriately with the fleet and sales force
Financial Responsible for overall profitability of the rental product line specifically achieving both revenue and margin plans
Directly responsible for maintaining compliance with company, local, state, federal and other regulatory agencies
Ability to forecast monthly, quarterly and annual results accurately and timely
Responsible for analyzing and interpreting performance through multiple financial reports and metrics
Leadership Ability to manage relationships and build effective teams
Responsible for the overall development and guidance of employees to meet revenue and margin goals
Understand the importance of responsibility, accountability and commitment
Ability to effectively manage processes and drive results.
Operations & Fleet Mgmt Drive consistency across locations by ensuring proper branding of the Ryder label (i.e., proper uniforms, office appearance, fleet condition, point of sale marketing materials, hours of operations etc., )
Sales Execution Enforce authority guidelines/ limits for pricing within the rental counter, RSRs and RAM sales forces
Maintain competitive awareness and market pricing
Directly responsible for overseeing the execution of the entire plan to close process at all locations
Responsible for sales protocols between all RAMs and Rental Counters including lead generation and follow up
Performs other duties as assigned.