Bloomington Toyota Rental Manager

Walser Automotive Group•Bloomington, MN

9d•$0 - $23•Onsite

About The Position

For more than 70 years, Walser Automotive Group has put people first: our customers, our employees, and our communities. As a family-owned, family-run company, we’ve grown to 29 dealerships representing 26 brands across Minnesota, Kansas, and Illinois. We lead with innovation, technology, and a promise to deliver an exceptional experience every time. And your work here matters: a portion of every vehicle sold and serviced supports the Walser Foundation, investing in schools, nonprofits, and workforce programs in our communities. At Walser, success starts with people. Join us to build a career where you can grow, belong, and make a real impact.

Requirements

Must be at least 18 years of age
High school diploma or GED
Must have a minimum 3 years automotive industry experience background AND a minimum of 3 years customer service
Ability to maintain ongoing positive relationships with companies and manufacturers
Excellent customer service, organization, and communication skills
Must be self-motivated and detail oriented with the ability to effectively multi-task and prioritize
Proven problem-solving and influencing skills
Intermediate Excel and Outlook proficiency
Experience with advanced PDF processing software

Nice To Haves

Ideal candidate will have accounting and other back office knowledge

Responsibilities

Confirm rental bookings and prepare daily rental units with guest name
Ensure the vehicles are gassed, clean, and ready for rental
Greet guests after check-in and ensure comfortability with the vehicle offered
Manage billing and payment from insurance provider, warranty, or customer pay
Track and manage unpaid claims while working with claims agents as needed to collect funds
Report fleet status to GM and Inventory Manager regarding current rentals, duration of rental, scheduled picks ups/drop offs, and utilization of fleet
Follow up on any “Just Drive” customer leads to schedule and ensure fleet utilization
Train and manage staff in company policies and ensure adherence to all company policies
Motivate, counsel and monitor the performance of all department staff conducting disciplinary action or PIP’s as needed and administer annual performance evaluations for staff with thoughtful feedback
Appraise staff productivity and efficiency for the purpose of recommending promotions or other changes in status
Ensure staff completes all required job duties in an accurate and timely manner
Complete employee terminations based on policy violations with HR approval
Manage all staff pay rates and hours worked, schedules, time off, and other administrative duties
Coordinate with the Recruiting Department to interview and hire department staff
Ensure that any employee relations issues or concerns are addressed and escalated to HR when necessary
Monitor and assist in the implementation of company initiatives and legal compliance measures and ensure the communication of company news on a regular basis
Ensure Walser service processes and scripts are followed by employees
Support the career and professional development of staff
Lead by example and be an advocate for staff
Follow up on any “Just Drive” customer leads to schedule and ensure fleet utilization
All other duties, tasks and/or projects as assigned
Uphold Walser’s Core Values: Do The Right Thing, Lead By Example, Display Positive Energy, Be Open Minded