RENTAL INSIDE SALES REPRESENTATIVE

Carter Machinery

13h • Onsite

About The Position

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring an Inside Sales Representative for their Rental Division in Dulles, Virginia. The Rental Inside Sales Representative is responsible for managing incoming rental portal inquiries and making outbound calls to customers seeking rental sales opportunities ensuring each customer receives fast, professional service. The individual in this role will work closely with the Territory Sales Representatives and local store teams to satisfy leads and customer inquiries. The Rental Inside Sales Representative is critical to the day-to-day execution of the rental business to reach acceptable sales and profit levels.

Requirements

• High school diploma or equivalent, required.
• Self-starter able to work in a fast-paced environment with limited supervision.
• Exceptional customer satisfaction skills and the ability to build solid relationships required.
• Must have excellent written, verbal and telephone communication skills.
• Technical aptitude is a must.
• Understand and practice effective sales techniques.
• Computer skills are required, including Microsoft products and other applications as needed; able to learn Caterpillar’s “Dealer Business System” (DBS) and related rental software programs.
• Must be able to work additional hours to meet customer and business demands.
• Must be able to multitask, have good organizational skills and ability to prioritize tasks with competing demands.
• Must be able to work in a high volume, fast-paced environment.

Nice To Haves

• Experience in the equipment rental industry and knowledge of equipment applications, preferred.
• Demonstrated results in a customer service role.

Responsibilities

• Managing incoming rental portal inquiries.
• Making outbound calls to customers seeking rental sales opportunities.
• Ensuring each customer receives fast, professional service.
• Working closely with the Territory Sales Representatives and local store teams to satisfy leads and customer inquiries.
• Promoting a positive customer experience.
• Upholding the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Benefits

• Health, dental and vision insurance.
• Paid time off.
• 401(k), $0.75 to $1.25 match up to 6%.
• Life and disability insurance.
• In-house training instructors/programs.
• Tuition reimbursement.
• Employee referral bonus program.
• Discounts: cellular phone service, computers, tooling, cars and trucks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees