Rentals HVAC Branch Associate
About The Position
Spot Coolers, a wholly-owned subsidiary of Carrier, rents and sells commercial portable air-conditioning and heating solutions nationwide, helping customers stay up and running. Spot Coolers has an opening for a Rental HVAC Branch Associate in our Kansas City, KS market. As a Branch Associate, you will complete sales deliveries/pickups/customer service calls per the Branch Procedure book to build Spot Coolers' reputation as the best company in the business. This role also serves as a first responder for all customer servicing activities – deliveries, pick-ups, equipment swaps, etc. This position is for a Rental HVAC Branch Associate who is under moderate supervision. This role is responsible for troubleshooting technical problems and issues, determining technical solutions in accordance with product and customer specifications, and recommending actions to customers.
Requirements
- High School Diploma or GED.
- 1+ years customer Service
- Must have a valid driver’s license.
- Ability to lift 50 lbs frequently and up to 75 lbs occasionally.
- Ability to climb 10ft ladder.
Nice To Haves
- Excellent verbal and written communication skills
- Strong phone skills
- Strong organizational skills
- Excellent attention to detail and accuracy
- Basic mechanical skills and comfort using hand tools.
Responsibilities
- Extensive Driving to multiple customer sites daily.
- Job site deliveries, pick-ups and equipment installation of new/rental portable A/C and Heating equipment.
- Works under moderate supervision to provide product and technical support.
- Conducts technical training and product briefing with customers.
- Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications and recommends solutions to customers.
- Ensure the fleet and required accessories are cleaned, maintained, organized and ready to rent.
- Maintains the warehouse and trucks for optimal efficiency.
- Complete and submit all required paperwork – order write-ups, rental/sales agreements per policy.
Benefits
- Health Care Benefits: Medical, Dental, Vision
- Wellness incentives
- Retirement Benefits
- Paid vacation days, up to 15 days
- paid sick days, up to 5 days
- paid personal leave, up to 5 days
- paid holidays, up to 13 days
- birth and adoption leave
- parental leave
- family and medical leave
- bereavement leave
- jury duty leave
- military leave
- purchased vacation
- Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Health Savings Account
- Health Care Spending Account
- Dependent Care Spending Account
- Tuition Assistance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
