Rentals & Events Associate (internship)

Urban Ecology Center•Milwaukee, WI

13h•Hybrid

About The Position

The Urban Ecology Center hires nearly 30 people annually for our Green Career Pathways summer employment & internship experience. Our model of creating neighborhood-based environmental education centers energizes urban public natural areas. Located in vibrant public green spaces in Milwaukee, our fast-growing organization serves over 200,000 people of all ages annually. Our Green Career Pathways efforts are providing people with an immersive green career experience while having a significant impact on our mission. The goal of this full-time, seasonal position is to develop skills in event planning and management with a mission-centered approach. This position will experience the “nuts and bolts” of a dynamic, fast-growing nonprofit organization while supporting the work of our Events and Facility Rentals teams at all 3 branches by preparing documentation, staging rental spaces for private and public events, providing excellent customer service for renters during their events, and overall connecting the community to the Urban Ecology Center's mission.

Requirements

Effective Communicator: you can articulate thoughts and express ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to gain understanding. The ability to deliver information in person, in writing, and in a digital world
Collaboration: You have a strong ability to collaborate and share responsibilities with peers
Growth Mindset: You have a demonstrated commitment to ongoing professional development and incorporating feedback; you are optimistic about future opportunities
Efficient : You have strong attention to detail, are self-motivated, and can multitask. You are able to prioritize your work based on importance and urgency.
Strong cultural competency and commitment to equity, dignity, and justice.
Affinity to the Urban Ecology Center's mission, vision, and values.
High school diploma or equivalent education is required.
At least 1 year of work in a customer-service relevant setting is recommended.

Nice To Haves

Database experience (Volgistics or Altru) preferred.
Additional coursework or experience related to customer service, non-profits, or general administration is preferred, but not required.
Conversational Spanish speaking ability is a bonus.

Responsibilities

Work with the Events & Rentals Manager to understand requirements for each event and provide seamless customer service to clients.
Administrative tasks as needed, including walkthroughs with renters or vendors, taking rental contracts and payments, floor plan and timeline creation with renters
Act as a lead rental attendant during assigned events: Serves as the primary point person for renters during their event, introducing themself when renters and vendors arrive and practicing excellent customer service by being available for all inquiries and scenarios that arise during the event and responding promptly and with kindness
Help move and set up furniture in the rented space according to the pre-determined floor plan
Help clean the rented space before renter arrival by wiping down all surfaces, sweeping the floors, emptying trash and recycling, and refilling toilet paper and paper towels in the restrooms
Set up all A/V needed by the renters, orient renters to their A/V, and help troubleshoot if difficulties arise
Post-event reset, including cleaning surfaces, sweeping, emptying waste receptacles, resetting furniture, and other closing duties as needed.
Provide leadership and mentorship to other rental attendant staff
Researching eco-friendly vendors (catering, decorators, musicians etc.) and best practices, and creating reports and recommendations to improve the overall sustainability goals of the events and facility rentals department.
Conduct post-event surveys to promote higher guest satisfaction for future events.
Collaborate closely with FR & E team in driving initiatives to build departmental growth, Green/Mission reach, organizational projects, and coordinating large organizational and facility rental events.