Rental Field Service Technician - Wagner CAT Rental

Wagner Equipment • Albuquerque, NM

7d • Onsite

About The Position

The Rental Equipment Field Service Technician works with some direct supervision to diagnose, troubleshoot, and repair heavy equipment at customer sites. The role supports Wagner Equipment Co.’s customer-service approach and requires accurate first-time repairs, clear customer communication, safe handling of equipment, and coordination with internal teams. The technician also maintains service and inspection records, communicates repair status and warranty decisions, coaches other technicians, and keeps the service vehicle and tools in safe working order. The position involves loud indoor and outdoor environments and travel of 75%–100%.

Requirements

• High school diploma or GED.
• Relevant CAT-related courses.
• At least 3 years of experience servicing heavy equipment.
• At least 1 year of administrative or clerical experience.
• At least 3 years of customer service experience.
• Data-entry, telephone, reading and writing, reasoning, organizational, communication, and math skills.
• Safety and product knowledge.
• Ability to work independently with little or no direction.
• DOT Health Card.
• Class D driver’s license.
• MSHA license.
• Ability to perform physical work including standing, walking, talking, sitting, using hands, and hearing; ascending and descending ladders or stairs; and lifting or moving objects weighing up to 100 pounds or more.

Nice To Haves

• Basic knowledge of Microsoft Word and Outlook.
• Intermediate knowledge of DBS.
• Intermediate knowledge of ET/SIS/SIS Web/STW.
• Well-rounded knowledge of CAT equipment.

Responsibilities

• Maintain truck and crane inspection logs daily.
• Complete CAT service reports daily with legible entries, proper grammar and sentence structure, and appropriate SIMS codes.
• Transmit photos, timecards, service reports, and other information by email.
• Maintain accurate customer records for assigned jobs.
• Maintain credit card receipts for accounting purposes.
• Work with the Service Department, Product Support Representatives, and Sales Department to meet customer needs.
• Communicate with customers about diagnoses, repair status, parts, and other concerns.
• Teach and coach other technicians in the field.
• Promote Wagner Equipment Co. to customers.
• Troubleshoot and repair CAT equipment accurately on the first attempt.
• Read, understand, and apply electrical and hydraulic schematics to repair work.
• Safely rig or hook components for lifting.
• Remove, repair, and install major components in varying equipment configurations.
• Maintain tools in good working order in accordance with MSHA and OSHA regulations.
• Make field determinations regarding warranty repairs and guidelines, and communicate decisions to customers and the dispatcher.
• Maintain the service vehicle in safe, good repair.
• Perform other duties assigned by the manager.

Benefits

• Paid time off: up to 96 hours in the first year.
• Eight company-paid holidays.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life and AD&D insurance.
• 401(k) retirement plan with eligible employees able to receive a company contribution of up to 7%.
• Tuition reimbursement.
• Employee Assistance Program (EAP).
• Access to CEFCU services, including payroll deductions, savings accounts, loans, and a VISA card.
• Supplemental life insurance.
• Critical illness and accidental insurance.
• ID WatchDog.
• Discounted employee phone plans.
• Tools and equipment supplied to support employees’ work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED