Rental Field Operations Manager Midsouth West

The Home Depot • GEORGIA - VIRTUAL - GA01, GA

17d • Hybrid

About The Position

The Rental Field Operations Manager (RFOM) is the acting operational leader within their assigned region, covering markets such as Atlanta, Columbus GA, and Birmingham AL. The primary goal of the RFOM is to enhance operational performance and profitability within their assigned regions. This role involves leading their team through influence to achieve excellence in safety measures, customer service, and operational metrics. The RFOM ensures their team is knowledgeable, empowered, and efficient to maintain the safety of associates and customers, and to keep the fleet rental-ready.

Requirements

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• This position is very active and requires standing and walking daily.
• Employee is required to talk and hear.
• Driving for extended periods of time.
• Working conditions may include working indoors and outdoors in cold, hot and damp areas.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• High School Diploma or GED / Technical or Trade School
• Three (3+) years or more of management experience.
• Demonstrated leadership skills with the ability to performance manage a team.
• Ability to respond to common inquiries or complaints from customers, doing what is necessary to exceed customer expectations, and optimize and grow the business.
• Ability to work collaboratively with store level and field level colleagues in order to create the best customer experience possible.
• Effective verbal and written communication with managers, customers and peers.
• Ability to interpret financial statements and performance reporting, define problems, collect data, establish facts, draw valid conclusions and make appropriate operational changes in response.
• Valid driver's license for the state in which you live and work.
• Good driving record.

Nice To Haves

• Rental industry experience is a plus.
• Working knowledge of key categories of rental equipment, including basic applications, features, benefits and safety issues.
• General knowledge of equipment maintenance and repair, including gas and diesel engines, hydraulics and electrical systems.
• Proficient in the use of MS Office products and technology ie: smart phone, laptop, tablet, desktop.
• Associates Degree or higher preferred

Responsibilities

• Drives overall operations of the region, including personnel management, equipment maintenance and repair, rental performance of the fleet, Home Depot store and associate relationships, equipment delivery, revenue and expense control, and any other key performance areas as defined by the Regional Rental Manager or Divisional Leader.
• Supports Regional Rental Manager with the hiring and training of support staff.
• Evaluates operational success through the lens of taking care of customers and manages regional brand awareness by building and bridging relationships with districts, stores, and field rental team associates.
• Manages equipment maintenance and repair for the region, ensuring all fleet in assigned stores is properly maintained to maximize rental-readiness and utilization.
• Promotes a safety culture through appropriate training, positive behaviors, communication, and decisions.
• Manages operational compliance of all tech work performed in the region, including store inspections, lift inspections, preventative maintenance, equipment repairs, equipment deliveries, and new equipment deployment.
• Maintains regulatory compliance.
• Ensures technicians are executing tasking of down equipment and open inspections.
• Ensures quality service to all HD Rental customers by driving sales and customer service behaviors with all associates and proper execution.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED