Assistant Manager Rental Operations

Vail Resorts•Hastings, MN

7d•Onsite

About The Position

Responsible for providing high-end customer service and supporting overall store operations. The Assistant Manager directly oversees all aspects of day-to-day operations and the routine work of Rental Associates. This role upholds business standards, exercises elevated decision-making authority, and serves as a knowledgeable representative of our brand while driving a positive culture within the rental shop. The Assistant Manager also fulfills day-to-day operational responsibilities as needed to support the organization.

Requirements

High School Diploma or GED Equivalent; Business area training or education preferred
1–2 years of experience in rental operations, outdoor recreation, retail, or hospitality.
Previous supervisory or team‑lead experience strongly preferred.
Experience working in a fast‑paced, customer‑facing environment.
Ability to work a flexible schedule including nights, holidays, and weekends
Ability to lift 30–50 lbs regularly (moving equipment).

Responsibilities

Oversee daily operations of the Rental Shop to ensure smooth, efficient, and guest‑focused service.
Support the Manager in opening/closing procedures, staffing assignments, and workflow management.
Ensure equipment inventory (skis, snowboards, boots, helmets, etc.) is organized, maintained, and rotated properly.
Monitor rental flow to reduce wait times and improve guest experience.
Supervise Rental Attendants, Leads, and support staff during assigned shifts.
Provide hands‑on coaching, real-time feedback, and support adherence to Vail Resorts’ policies and service standards.
Protect company assets through effective loss prevention techniques and by managing inventory for rental products.
Manage operational budgets and payroll while aligning staffing and spending with operational needs.
Assist with training new employees on equipment handling, sizing, safety protocols, and guest service.
Promote a positive, inclusive, safety‑first work environment.
Ensure all staff follow equipment safety guidelines, fitting procedures, and operational SOPs.
Monitor workspace for hazards; take immediate corrective action when needed.
Ensure compliance with rental waivers, age/weight guidelines, and equipment safety checks.
Other duties as assigned