W8140 - EDMONTON TRENCH - ADMIN - Rental Coordinator

Cooper Equipment Rentals / Location Équipements Cooper•Edmonton, AB

2d•CA$60,000 - CA$67,000•Onsite

About The Position

Cooper Equipment Rentals is seeking customer-oriented, motivated individuals to join their professional team as a Rental Coordinator. This role involves managing rental solutions, coordinating equipment logistics, and ensuring customer satisfaction within a safety-minded organization that offers stable, year-round employment and continuous training opportunities.

Requirements

Minimum of 3 years of experience in the construction industry or customer service is required.
High school diploma or equivalent is required.
Strong organizational skills with the ability to manage multiple tasks, priorities, and deadlines in a fast-paced environment.
Excellent communication skills (verbal and written); able to interact professionally with customers, drivers, service technicians, and sales staff.
Customer-focused mindset with strong relationship-building skills.
Proficiency with Microsoft Office (Word, Excel, Outlook).
Comfortable learning and working with rental management systems.
Strong problem-solving abilities and attention to detail; able to identify issues and proactively recommend solutions.
Ability to work independently as well as collaboratively in a team environment.
Demonstrated flexibility and adaptability when priorities shift or urgent customer needs arise.
Commitment to workplace safety and adherence to all company safety standards.
High level of accountability, professionalism, and pride in your work.

Nice To Haves

Experience in the equipment rental industry is a definite asset.
Post-secondary education is an asset.
Understanding of underground construction and technical knowledge of trench safety equipment, shoring systems, or related safety practices is an asset.
Knowledge of rental fleet operations is an asset.
PowerBI or other reporting tools are an asset.
Systematics or similar software preferred.

Responsibilities

Answer customer and sales team inquiries, providing rental solutions and processing contracts with accuracy and professionalism.
Coordinate equipment deliveries and pickups by dispatching drivers and communicating timelines clearly.
Collaborate with the service team to address equipment repairs, maintenance scheduling, and fleet availability.
Maintain accurate inventory records; reconcile and communicate updates daily to ensure strong inventory control.
Manage rental documentation including cycle billing, contract filing, open-order reports, and equipment exchanges. Use Systematic Rental Management system accurately and effectively.
Communicate and coordinate effectively with teammates in the shop and yard to understand equipment availability and to ensure equipment is rental ready.
Address and resolve customer issues, maintaining a high level of service and satisfaction.
Follow standard operating procedures to ensure consistency, compliance, and efficiency in branch processes.
Contribute to a safe and positive work environment by following company safety policies and promoting The Cooper Difference.
Coordinate with drivers to arrange delivery of construction equipment to customer jobsites.