Rental Admin-Non Exempt

Wolter•Campobello, SC

2d•Onsite

About The Position

Provides rental equipment to customers in our marketing area. Assists customers (internal & external) in obtaining rental equipment appropriate to their needs, when needed. This role requires knowledge of material handling and construction equipment, excellent customer service, and collaboration with sales and service teams for effective customer response.

Requirements

Must be knowledgeable on the equipment we rent (material handling and construction types).
Must have excellent customer service attitude.
Must partner with sales and service teams to ensure effective response to customers.
Demonstrated customer service orientation.
Ability to organize and manage multiple priorities.
Excellent interpersonal and communication skills.
Good computer proficiency.
Must be certified to operate powered industrial equipment.
Commitment to company vision and mission.

Nice To Haves

Awareness of lean business principles.
Awareness of all aspects of our business and company (other departments, other divisions).

Responsibilities

Take phone calls for rental equipment.
Fill customer and internal requests – check all resources if equipment isn’t readily available in fleet.
Input trucking data into electronic logs.
Work with outside freight carriers for out of state shipments.
Place orders for any re-rents from outside vendors.
Prepare and follow up on rental quotes.
Enter hour meter readings in system on rental contracts.
Close and invoice rental orders.
Initiate rental orders and generate/distribute shippers.
Process vendor invoices for payment.
Manage the check in and check out of each rental and ensure that all attachments (forks, LP tanks, attachments, etc.) are returned at check in.
Review the general condition of rental equipment upon return and make sure damages are billed to customer if appropriate (coordinate through service dept).
Maintain rental equipment status in Quipware.
Ensure all rentals are ready to go per customer’s delivery request.
Assist credit department with customer billing issues.
Manage hour meter readings on long term rentals.
Performs other duties as assigned.