Rental Coordinator

EquipmentShare • Detroit, MI

8d • Onsite

About The Position

At EquipmentShare, we’re not just renting equipment - we’re transforming the rental experience with our proprietary T3 technology. Our tech platform empowers rental coordinators to work smarter by keeping up-to-date information on every machine and ensuring each customer gets the right equipment at the right time.

Requirements

• You’re a great listener and care about solving your customer’s problems
• You’re energized by building, nurturing and maintaining relationships with customers throughout every step of the rental process
• You have strong interpersonal and problem-solving skills
• You can adapt to the fast pace of a growing company and stay continuously educated on the latest EquipmentShare products and services
• High School diploma or equivalent

Responsibilities

• Respond to inbound leads and guide customers through the EquipmentShare rental process
• Expand our existing customer base by building relationships with contractors and construction company principals.
• Educate our customers about the numerous ways EquipmentShare can help save them money, make more money, and operate more efficiently
• Maintain and nurture existing customer relationships to ensure our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare.
• Keep them up-to-date about new or additional ways in which EquipmentShare can help improve their business
• Promptly respond to and resolve customer inquiries, requests, complaints or other communications
• Develop new sales strategies and techniques to increase our market share and improve our customer experience

Benefits

• Monthly Family Dinner Night
• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Tool and boot reimbursements (role dependent)
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year
• Career advancement, leadership training, and professional development opportunities
• Access to industry leading diagnostic tools

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED