Rental Coordinator

N C Machinery Co.

16h•Onsite

About The Position

NC Machinery is opening a new location in Bellingham, Washington, and is looking for an outgoing individual to join their team as a Rental Coordinator. This role is crucial for the launch of the new location and involves assisting customers with parts, service, equipment rental, and training needs, both in person and over the phone. A key aspect of the role is ensuring customer satisfaction through follow-up calls and efficient management of equipment logistics, including delivery, pick-up, preventive maintenance, and repairs. The position also entails administrative duties such as paperwork, data entry, and inventory reconciliation. The Rental Coordinator is expected to professionally represent the company through ongoing education, effective communication, proper attire, and adherence to company values and safety standards.

Requirements

Strong communication skills in person and over the phone.
Ability to work in a fast-paced environment at times.
Ability to multitask.
Demonstrated organizational skills and attention to detail.
Strong PC skills.
Experience with Microsoft Office.
Experience with DBS.
Knowledge of construction equipment.
Knowledge of general office equipment.
High school diploma or equivalent.
Valid state driver’s license.

Nice To Haves

BA/BS preferred.

Responsibilities

Assisting customers with their parts, service, equipment rental, and training needs.
Handling customer interactions in person and over the phone.
Making follow-up calls to customers to ensure their rental equipment needs are met and address any questions or concerns.
Scheduling timely delivery and pick-up of equipment.
Coordinating preventive maintenance and repair of equipment.
Completing appropriate paperwork in a timely manner.
Logging and inputting data.
Reconciling inventory assets.
Professionally representing the company by continuing industry education, attending meetings, coordinating with other departments and employees, maintaining cleanliness and proper attire, and communicating effectively.
Promoting and adhering to strict safety standards.
Practicing Company Values: Teamwork, Customer Focus, Commitment, Respect, Sense of Urgency, Integrity, and Safety.