Rental Coordinator

Bobcat of the Rockies•Golden, CO

17d•Onsite

About The Position

Bobcat of the Rockies is a full-service Bobcat dealership that sells and rents new and used Bobcat compact equipment. Our dealerships also provide parts, in-house service, and field service, with the addition of construction and building materials. With eleven strategically positioned locations across the front range, we are continuously evolving to meet the diverse needs of our valued customers. We take immense pride in setting the bar high and exceeding expectations at every opportunity. We are seeking a Rental Coordinator for our Golden location. If you are detail-oriented, enjoy the challenge of a busy dealership and have familiarity with compact construction or agricultural equipment, we'd like to get to know you!

Requirements

Strong organizational and communication skills.
Excel in a high volume fast paced environment.
Creative problem solver.
Excellent customer relations skills.
Good computer and systems knowledge.
Must be able to pass a drug screen.
Valid Driver's License in good standing is preferred.

Nice To Haves

Familiarity with compact construction or agricultural equipment.

Responsibilities

Serve as the primary point of contact for customers regarding equipment rental inquiries, reservations, and contracts.
Coordinate daily rental operations, including scheduling equipment pickups, deliveries, and returns.
Ensure rental equipment is available, inspected, and ready for customer use.
Work closely with the service department to schedule maintenance, repairs, and inspections of rental fleet equipment.
Prepare and process rental agreements, invoices, damage reports, and related documentation accurately and efficiently.
Assist customers in selecting appropriate equipment based on project requirements and application needs.
Maintain accurate records of rental inventory, equipment locations, and rental status within dealership management systems.
Assist customers with loading and unloading equipment.
Conduct cold calls to prospective customers to generate leads and promote products/services.
Perform routine cleaning and washing of equipment as needed.
Coordinate transportation and logistics for equipment deliveries and pickups.
Follow up with customers during and after rentals to ensure satisfaction and identify additional business opportunities.
Resolve customer concerns and rental-related issues in a professional and timely manner.
Promote rental programs, rental purchase options, and other dealership services to maximize revenue opportunities.
Ensure compliance with company policies, safety procedures, and manufacturer guidelines.
Collaborate with sales, parts, and service departments to provide a seamless customer experience.
Support dealership goals by maintaining strong customer relationships and contributing to overall rental department growth.
Other Duties as assigned