Rental Coordinator

Cooper Equipment Rentals / Location Équipements Cooper•Sudbury, ON

19h•Onsite

About The Position

We are looking for customer-oriented, motivated individuals to join our professional team. Applicants should currently be residing in Canada and legally entitled to work. This role involves managing rental solutions, coordinating equipment logistics, and ensuring efficient branch operations while contributing to a safe and positive work environment.

Requirements

Minimum of 2 years of experience in the construction industry, customer service, or a related field is required.
High school diploma or equivalent is required.
Proficiency with Microsoft Office (Word, Excel, Outlook).
Commitment to workplace safety and adherence to all company safety standards.
High level of accountability, professionalism, and pride in your work.

Nice To Haves

Experience in the equipment rental industry is a definite asset.
Post-secondary education in business or logistics is an asset.
Knowledge of construction equipment and rental fleet operations is an asset.
Strong organizational skills with the ability to manage multiple tasks, priorities, and deadlines in a fast-paced environment.
Excellent communication skills (verbal and written); able to interact professionally with customers, drivers, service technicians, and sales staff.
Customer-focused mindset with strong relationship-building skills.
PowerBI or other reporting tools are an asset.
Comfortable learning and working with rental management systems (Systematics or similar software preferred).
Strong problem-solving abilities and attention to detail; able to identify issues and proactively recommend solutions.
Ability to work independently as well as collaboratively in a team environment.
Demonstrated flexibility and adaptability when priorities shift or urgent customer needs arise.

Responsibilities

Answer customer and sales team inquiries, providing rental solutions and processing contracts with accuracy and professionalism.
Coordinate equipment deliveries and pickups by dispatching drivers and communicating timelines clearly.
Collaborate with the Service Department to address equipment repairs, maintenance scheduling, and fleet availability.
Maintain accurate inventory records; reconcile and communicate updates daily to ensure strong inventory control.
Manage rental documentation including cycle billing, contract filing, open-order reports, and equipment exchanges.
Use Systematic Rental Management system accurately and effectively.
Communicate and coordinate effectively with teammates in the shop and yard to understand equipment availability / to ensure equipment is rental ready.
Work with internal teams to address and resolve customer issues, maintaining a high level of service and satisfaction.
Follow standard operating procedures to ensure consistency, compliance, and efficiency in branch processes.
Contribute to a safe and positive work environment by following company safety policies and promoting The Cooper Difference.