Rental Coordinator (Onsite, Day Shift)
About The Position
Reporting to the Director of Service Operations, the Rental Coordinator will support our Sales Support & Administration team. The ideal candidate is the subject-matter expert for the rental order-management process, working autonomously within established procedures to coordinate rental and equipment-purchase orders from intake through fulfillment. Serving as the primary point of integration between sales and rental operations, the Rental Coordinator resolves non-standard order issues, exercises discretion to improve order-management processes, and acts as an informal resource and guide to less-experienced coordinators and cross-functional partners. This is an onsite role in our Ott service facility in Loveland, CO.
Requirements
- High school diploma or GED required
- A minimum of 3 years of experience in order entry or similar role required
- Demonstrated proficiency in data-entry across CRM and ERP systems.
Nice To Haves
- Excellent customer service skills
- Demonstrated ability to work autonomously and exercise sound judgment to resolve non-standard problems with limited supervision.
- Proven ability to act as a resource to others, providing informal guidance or training to less experienced colleagues.
- Specialized or multi-skilled proficiency across a range of order-management processes, procedures, and systems.
- Experience serving as a system or process subject-matter expert (e.g., rental management software, CRM, or ERP).
- Excellent team skills and ability to develop and maintain effective internal and external relationships and communications
Responsibilities
- Provide outstanding and timely service to our customers
- Clarify complex or incomplete order requirements for Equipment purchases and Rentals
- Review orders for completeness and proactively identify gaps and coordinate resolution with the appropriate Inside Sales Representative
- Serve as the primary liaison between sales and rental operations
- Serve as the subject-matter expert on the rental management software, CRM, and ERP systems, and act as an informal resource and point of guidance for less-experienced coordinators
- Update all order and customer information in the CRM system based on work completed
Benefits
- Comprehensive benefits package including medical, dental, vision, and 401(k)
- Paid time off and company holidays
- Career growth and development opportunities within a global organization
- Collaborative and inclusive team environment
- Exposure to operational excellence and Veralto Enterprise System (VES) initiatives
- Opportunity to directly support customer satisfaction and operational performance
- Bonus Pay
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
