Rental Coordinator - Escondido

Hawthorne Machinery Co.•Escondido, CA

11d•Onsite

About The Position

Hawthorne Cat is a family-owned company with over 60 years of experience in the sale, rental, and servicing of construction machinery and power generation equipment. We are committed to Building Better Communities and value Passion, Respect, Integrity, Dedication, and Excellence (PRIDE). We offer countless opportunities for growth and advancement, and our people are our most valuable asset. We provide a comprehensive employee benefit program to support employee health, security, and work/life balance. The Rental Coordinator, under the general supervision of the Rental Supervisor, assists in managing short-term rental equipment, rents equipment from the Hawthorne Rent It Service fleet, and compiles information for reporting.

Requirements

High school diploma or equivalent.
2 years general office or retail experience.
2 years of customer service experience.
Ability to work well under pressure or with changing priorities.
PC skills required.
Must have a valid CA Class C License and a clean driving record.

Nice To Haves

Experience in Rental Equipment or Construction industry preferred.
Familiar with AS400 a plus.

Responsibilities

Quotes customer daily, weekly and monthly rental rates and rents out the equipment.
Explains terms and conditions of the rental to the customer.
Prepares rental agreement, insurance form, invoicing and all required documents to consummate the transaction.
Arranges the delivery and/or pickup of equipment with the shop or contract haulers.
Keeps track of all equipment out on rent and in the rental fleet.
Logs daily activity.
Contacts and bills customers for additional rental days when equipment is not returned by the specified date.
Responsible for collection of payment from "cash" customers.
Returns equipment, issues credit and handles additional billing as needed.
Checks equipment for damage upon return and coordinates with service for fueling, repairs, etc.
Advises and bills the customer for the cost of repair for machine damage, with approval from the Rental Supervisor.
Gathers and compiles rental activity information and prepares and distributes equipment utilization report monthly.
Recommends models of equipment to be added or removed from the rental fleet.
Serves customers in a courteous and diplomatic manner.
Maintains a good working relationship with customers and other employees.
Maintains good communications with all contacts, ensuring messages receive prompt attention and sufficient information is provided courteously.
Keeps equipment records both manually and electronically (computer generated) and maintains their accuracy in a timely manner.
Keeps respective managers informed on all matters of managerial importance.
Possesses strong knowledge of Hawthorne Rent It Service (HRIS) equipment.
Understands and complies with HRIS credit policies.
Submits lost rental reports on a timely basis.
Acts as Administrator of Home Depot and other major account contracts.
Performs other duties as assigned.