Rental Coordinator (Pump and Power)

Cooper Equipment Rentals / Location Équipements Cooper•London, ON

3d•CA$55,000 - CA$60,000•Onsite

About The Position

Cooper Equipment Rentals is seeking customer-oriented, motivated individuals to join their professional team as a Rental Coordinator. This role involves managing rental solutions, coordinating equipment logistics, and ensuring customer satisfaction within the Pump and Power division. Applicants must be currently residing in Canada and legally entitled to work.

Requirements

Minimum of 3 years of experience in the customer service industry or construction industry (or a related industry) is required.
High school diploma or equivalent is required.
Ability to accurately manage complex inventories of pumps and accessories, ensuring customers receive complete, properly equipped rentals.
Strong organizational skills with the ability to manage multiple tasks, priorities, and deadlines in a fast-paced environment.
Excellent communication skills (verbal and written); able to interact professionally with customers, drivers, service technicians, and sales staff.
Customer-focused mindset with strong relationship-building skills.
Proficiency with Microsoft Office (Word, Excel, Outlook).
Comfortable learning and working with rental management systems (Systematics or similar software preferred).
Strong problem-solving abilities; able to identify issues and proactively recommend solutions.
Exceptional attention to detail.
Ability to work independently as well as collaboratively in a team environment.
Demonstrated flexibility and adaptability when priorities shift or urgent customer needs arise.
Commitment to workplace safety and adherence to all company safety standards.
High level of accountability, professionalism, and pride in your work.

Nice To Haves

Experience in the construction equipment rental industry is a definite asset.
Post-secondary education in business, administration, or logistics is an asset.
Knowledge of construction equipment (especially pump and generator equipment) and rental fleet operations is an asset.
Understanding of rental fleet management and the construction/equipment rental industry is an asset.
PowerBI or other reporting tools are an asset.

Responsibilities

Answer customer and sales team inquiries, providing rental solutions and processing contracts with accuracy and professionalism.
Coordinate equipment deliveries and pickups by dispatching drivers and communicating timelines clearly.
Collaborate with the Service Department to address equipment repairs, maintenance scheduling, and fleet availability.
Maintain accurate inventory records; reconcile and communicate updates daily to ensure strong inventory control.
Manage rental documentation including cycle billing, contract filing, open-order reports, and equipment exchanges. Use Systematic Rental Management system accurately and effectively.
Communicate and coordinate effectively with teammates in the shop and yard to understand equipment availability / to ensure equipment is rental ready.
Work with internal teams to address and resolve customer issues, maintaining a high level of service and satisfaction.
Follow standard operating procedures to ensure consistency, compliance, and efficiency in branch processes.
Contribute to a safe and positive work environment by following company safety policies and promoting The Cooper Difference.