Rental Coordinator - Lift Truck

Thompson Tractor Company•Conyers, GA

3d•Hybrid

About The Position

The Rental Coordinator is responsible for coordinating material handling equipment rentals in assigned areas, working directly with customers, prospects, and sales representatives. This role requires independent performance with limited supervision and the ability to manage multiple priorities. The ideal candidate will demonstrate initiative, resilience, attention to detail, a sense of urgency, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions efficiently. The position also involves upholding the company's Core Values: Safe and Secure, Stronger Together, People of Integrity, and Driven to Serve.

Requirements

High school diploma or equivalent required.
Previous experience and a working knowledge of the material handling industry and related equipment.
Proficiency in using personal computers with basic typing skills.
Strong written and verbal communication skills.
Proficiency in computer applications and basic technical skills.
Professional telephone etiquette and customer service skills.
Excellent organizational and time management abilities.

Nice To Haves

Bachelor's degree preferred
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
Experience with AX (Microsoft Dynamics AX).
Business Communication Skills Training.
Certified Lift Truck Operator with OSHA Safety Training.
Compliance Training.

Responsibilities

Track inventory of machines, batteries, and attachments.
Coordinate machine inspections and preparation prior to delivery and upon return from customer rentals in collaboration with the Service Department.
Communicate rental rates, availability, and terms to customers and sales representatives.
Obtain credit approval from the Credit Department before processing any rental or releasing equipment from the facility.
Ensure all required documents are accurately completed and signed by the customer.
Set up rental agreements and update the computer system as needed.
Submit completed paperwork to the Accounting Department promptly.
Arrange inbound and outbound transportation for equipment.
Monitor equipment repairs, maintenance, and abuse-related expenses.
Ensure billing and credit adjustments are processed accurately and in a timely manner.
Negotiate fair resolutions for customer complaints.
Perform other duties as assigned by the Supervisor.