Rental Coordinator Lead - Jaguar Land Rover North Dade

Warren Henry Auto Group•North Miami, FL

13d•Onsite

About The Position

Our dealership is hiring for a full-time Rental Coordinator Lead to join our team! The Rental Coordinator will be responsible for receiving orders, generally in person, for rentals or loaner vehicles. May describe available options, compute costs, and accept payment. The role also includes training new hires, ensuring compliance with company policies, and providing support during staffing shortages to maintain smooth daily operations.

Requirements

High school diploma or general education degree (GED), or minimum one year of related experience and/or training, or equivalent combination of education and experience.
Flexibility to work various hours and weekends.
Must have valid Driver License and clean driving record.
Excellent communication skills both oral and written.
Proper email and telephone etiquette.
Must be comfortable with public communication.
Must possess fluent English and Spanish speaking ability.

Responsibilities

Greet customers and discuss the type, quality and quantity of merchandise sought for rental.
Compute charges for rentals or services and receive payments.
Answer telephones to provide information and receives orders.
Rent vehicles, arrange for provision of services to customers and accept returns.
Inspect and adjust rental items to meet needs of customer.
Explain rental fees, policies and procedures.
Keep detailed records of transactions and customer information.
Prepare merchandise for display for rental.
Advise customers on use and care of vehicles.
Receive, examine and assess damage on vehicle to be altered, cleaned, stored, or repaired.
Cover shifts when employees call out or during staffing shortages to ensure smooth operations.
Training new hires, ensuring compliance with company policies, and providing support during staffing shortages to maintain smooth daily operations.