Rental Coordinator I

Western States Careers•Meridian, ID

9d•Onsite

About The Position

The Rental Coordinator I is responsible for handling a high volume of customer interactions via phone and in-person, assisting them with their rental needs. This role may involve operating responsibilities in a satellite store without an on-site manager. Key duties include negotiating rental rates, creating rental contracts using specialized software, scheduling equipment transportation, and processing customer invoices. The position emphasizes safety, customer satisfaction, and efficient equipment management.

Requirements

Knowledge and use of Microsoft computer products or comparable systems.
Knowledge of or ability to learn Rental software.
Proven skills in written and verbal communication.
Proven skills in planning, organizing, and interpersonal relationship building.
Ability to set and manage priorities.
Must be a self-starter with the ability to work with minimal supervision.
Strong customer service experience.
Consistent attendance.
Proof of high school diploma or General Education Degree (GED).
Minimum of 6 months customer service experience.
Ability to communicate (speak, read, comprehend, write in English).
Valid Driver's License.
Acceptable driving record.
Ability to obtain a Medical Card.

Responsibilities

Actively promotes and manages safety in the workplace, ensuring adherence to safety policies and procedures.
Maintains a clean and clutter-free personal work area to ensure a safe environment.
Adheres to required personal protective equipment (PPE) guidelines.
Manages incoming customer calls and walk-in inquiries for equipment rentals.
Recommends appropriate rental solutions based on client needs and equipment availability.
Negotiates rental rates and pricing to achieve market share and profitability goals with limited supervision.
Dispatches delivery drivers for equipment pick-up and delivery.
Coordinates preventive maintenance and repairs with the shop lead.
Completes tasks independently with limited supervision or when no additional Rental Coordinator is on site.
Utilizes software programs for operating functions such as writing agreements, invoicing, and equipment transfers.
Operates industrial and light construction rental equipment as required.
Manages customer complaints and resolutions professionally.
Assists with overseeing safety-related initiatives and leadership efforts.
Performs other duties as assigned.