Rental Contracts Specialist, Sleep & Respiratory Care (Murrysville, PA)

Philips•Murrysville, PA

2d•$18 - $29•Onsite

About The Position

As part of the Rental Contracts team, you will manage the entire lifecycle of rental contracts and associated activities, serving as the main point of contact for both internal and external customers. Your role involves meticulously checking and validating sales order data upon receipt to guarantee accuracy and completeness. You will add relevant data and information, meticulously entering order details into the computer system to determine delivery dates with precision and efficiency. You will provide prompt confirmation of the order to the customer, effectively communicating the confirmed delivery date. You will diligently monitor the sales order flow, focusing on managing any exceptions that may arise and promptly addressing issues to maintain smooth operations. You will collaborate actively with internal departments to discuss and resolve any discrepancies or uncertainties, contributing to the maintenance of clean and accurate sales order records. You will maintain continuous oversight of sales orders throughout the entire process, from creation to delivery and invoicing, ensuring seamless progression and timely completion. You will generate comprehensive monthly reports on order receipt, providing valuable insights and data to support informed decision-making and process improvement initiatives. You will execute various tasks, including the creation of approved product returns orders, processing credits and debits, and facilitating the exchange of information with internal stakeholders regarding any changes or updates to delivery times.

Requirements

2+ years of experience in Customer Service, Continuous Improvement Initiatives and/or other business related processes.
Telephone communication skills.
Customer problem resolution experience.
Proven ability to solve non-routine product, pricing, and shipping issues as they relate to current products and customer contract issues.
Strong Microsoft Office experience.
Familiarity with SAP.
High school diploma or equivalent.
Ability to successfully perform minimum Physical, Cognitive and Environmental job requirements with or without accommodation.

Responsibilities

Check and validate sales order data upon receipt for accuracy and completeness.
Enter order details into the computer system to determine delivery dates.
Provide prompt confirmation of the order to the customer, communicating the confirmed delivery date.
Monitor the sales order flow, managing exceptions and addressing issues.
Collaborate with internal departments to resolve discrepancies or uncertainties.
Maintain oversight of sales orders from creation to delivery and invoicing.
Generate monthly reports on order receipt.
Create approved product returns orders.
Process credits and debits.
Facilitate information exchange with internal stakeholders regarding delivery time changes.