Rental Clerk

Tridon Communications•Fort McMurray, AB

16h•Onsite

About The Position

The Rental Clerk is responsible for ensuring that customers receive the required rental equipment that meets their needs by providing excellent customer service. They will work closely with the Rental Department Team Lead(s) and Rental Account Representative(s) to provide customers with cost-effective solutions for both temporary and long-term communications needs. The Rental Clerk will fulfill rental orders and complete administrative duties such as ensuring customer contracts are current, accurately entered into the system for billing, and maintaining the customer database. They will also be responsible for processing equipment returns and ensuring all rental equipment is clean, properly maintained, and in good working order for the next customer. Due to the fast-paced nature of the business and customer operational requirements, the Rental Clerk must be adaptable and able to effectively manage changing priorities and turnaround demands. Flexibility outside of regular business hours (8:00 AM – 4:30 PM), including occasional evenings and weekends, may be required to support customer and operational needs.

Requirements

High School Diploma or equivalent
Two (2) plus years of experience working as a customer facing rental clerk/admin
Two (2) plus years of experience working with rental or leasing contracts
Full, valid, and current driver’s license
Clean 5-year driver’s abstract
Clear Criminal Background Check
Very high attention to detail
Strong interpersonal and excellent customer service skills
Effective at fostering solid relationships with both internal and external customers
Ability to prioritize your work and meet multiple deadlines
High comfort level working in a fast-paced team environment that is constantly changing
Strong written and verbal communication skills
Polite and professional telephone etiquette
Proficient with Microsoft office Suite (Word, Excel, PowerPoint) and in computer application programs such as Outlook, MS Teams, SharePoint, etc.

Nice To Haves

Experience with NetSuite: Business Management Software
Rental experience within the telecommunications industry
Warehouse experience or exposure to the environment
Experience with inventory management systems

Responsibilities

Provide excellent customer service and direct enquiries as required to the Rental Department Team Lead(s) and Rental Account Representative(s)
Establish, develop and maintain a calling list of new and recurring customers to ensure lasting relationship with Tridon
Proactive in acquiring the future/upcoming demand of recurring customers
Prepare rental quotes and contracts per customer solutions requirements
Fulfill orders from internal & external customers and dealers, ensuring equipment counts and accessories match the order
Setting up of contracts with rental customers including preparing paperwork, verifying credit ratings with Accounts Receivable, and allocating suitable equipment to orders
Work with the Manager to facilitate demand planning and material availability
Work with Rental Department Team Lead(s) in providing information for the development of Asset Acquisition requests
Conduct rental equipment inventory cycle counts as required to ensure that what is available to rent matches with what is in rental system
Ensure effective and efficient movement of rental equipment between rental locations
Process equipment returns and update contracts accordingly
Inspecting equipment on returns for damage and notifying customers of any issues and related costs
Cleaning equipment as required to ensure the next customer receives equipment in proper working order and “like” new condition
Getting equipment repaired as required either internally or externally
Run reports of outstanding orders and equipment, process lost/Beyond economical repair equipment Service orders accordingly.
Ensure that rental department area is kept clean and in order, including any offsite storage facilities
Other duties as required